What’s Driving the Global VoIP Market? | 8x8, Alcatel-Lucent Enterprise, AT&T, Avaya, Cisco, Citrix, Deutsche Telekom, Google, Huawei Technologies, Microsoft, Mitel, Nextiva, Telenor, Verizon, Vonage, ZTE Corporation

The rapid influx of advanced technologies has brought another vertical to the forefront of the VoIP market landscape. Incepted somewhere in the 1990s, the VoIP technology is now garnering universal attention on account of the fact that it is one of the most effective methods of voice calling across the globe. As the landscape of mobile industry evolves by the day, it is being touted that VoIP might soon overtake the presence of PSTN as far as voice calling is concerned, thereby augmenting the global VoIP market.

The phone-to-phone VoIP market is estimated to grow at a CAGR of over 17% from 2019 to 2025. The market growth is attributed to the rising penetration of smartphones and affordable domestic and international calling service plans offered by VoIP service providers. This has facilitated the demand for IP phone systems, which offer advanced functionalities such as call waiting and routing options as compared to analog phones.

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The fixed VoIP market held a market share of over 62% in 2018 and is expected to dominate the market with a share of over 55% in 2025. As a reliable communications infrastructure is vital for the success of any organization to ensure seamless internal and external communications, they choose fixed VoIP. A system offers optimum security to safeguard communication as the numbers are assigned by the service providers, which can be traced back to the PSTN line to detect the cases of fraud.

The key players covered in VoIP market study: -

• 8x8
• Alcatel-Lucent Enterprise
• AT&T
• Avaya
• Cisco
• Citrix
• Deutsche Telekom
• Google
• Huawei Technologies
• Jive Communications
• Microsoft
• Mitel
• Nextiva
• Orange Business Services
• Ribbon Communications
• RingCentral
• Telenor
• Verizon
• Vonage
• ZTE Corporation

Chapter 3. VoIP Market Insights

3.1. Introduction
3.1.1. Features/ benefits of VoIP
3.1.2. VoIP vs PSTN
3.2. Industry segmentation
3.3. Industry landscape, 2014 – 2025
3.4. VoIP architecture analysis
3.5. VoIP ecosystem analysis
3.6. VoIP evolution
3.7. Technology & innovation landscape
3.7.1. Voice-Based smart office systems
3.7.2. Artificial Intelligence (AI)
3.7.3. Internet of Things (IoT)
3.8. Regulatory landscape
3.8.1. ITU-T Recommendation H.323 - Packet-based multimedia communications systems
3.8.2. ITU-T Recommendation G.711 - Pulse Code Modulation (PCM) of voice frequencies
3.8.3. Federal Communications Commission (FCC) Enhanced 911 (E911) obligations
3.8.4. The Privacy and Electronic Communications (EC Directive) Regulations 2003
3.8.5. The Communications Assistance for Law Enforcement Act
3.8.6. EU General Data Protection Regulation (GDPR)
3.9. Industry impact forces
3.9.1. Growth drivers
3.9.1.1. Cost-benefits over circuit switched networks
3.9.1.2. Growing adoption by SMEs
3.9.1.3. Emergence of 5G technology
3.9.1.4. Growing popularity of hosted VoIP solutions
3.9.1.5. Increasing trend of mobility in businesses
3.9.2. Industry pitfalls & challenges
3.9.2.1. Interoperability issues
3.9.2.2. Security concerns
3.9.2.3. Quality of service issues

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The education VoIP market is expected to witness a growth rate of over 18% during the forecast timeline due to the extensive use of IP phones and softphone applications to enable collaboration among classes and conduct seminars through VoIP systems without physically being present at the location. The technology is gaining traction to reduce the amount spent on procuring expensive telephony equipment. Phone systems are widely being used by school authorities to interact with parents to provide alerts and updates regarding child’s behavior and progress. As traditional phones incur huge calling expenses, the educational institutions are adopting such phones to utilize the benefits of the cost-effective communication system. These phones facilitate smooth voice communication to enhance school administration and enable departments and teams to handle calls efficiently.

The Latin America VoIP market is expected to witness a growth rate of over 15% during the forecast timeline. Increasing investments in the telecom technologies, rising internet penetration, and growing utilization of cloud-based communications platforms are expected to fuel the VoIP market growth in the region. The enterprises in the region are deploying cloud-based communications systems to manage their communications infrastructure. Also, global players are aggressively expanding their presence in the region by entering into agreements with companies operating locally with extensive distribution networks. For instance, in November 2017, Grandstream partnered with Net2phone to deliver a comprehensive IP-based communication solution for businesses in Argentina.

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Companies nowadays have begun to depict practical demonstrations such as instant website calling and live video assistance for customers. As the demand for these solutions increases across numerous end-use verticals, the global voice over internet protocol is expected to emerge as one of the most pathbreaking technology verticals in recent times. As per a report by Global Market Insights, Inc., the overall VoIP market is anticipated to surpass USD 55 billion by 2025.

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Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.

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