Press release
The global citizen services AI market size is expected to grow from USD 1.5 billion in 2019 to USD 9.9 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 46.4%
global citizen services AI market
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Market Definition: Global Citizen Services AI Market
Citizen services AI is a certain application of artificial intelligence technology which simply means the application of AI in various government public services. The usage of this technology can transform the operations and working of any government as it develops itself and learns with each task, providing analytical information, management of public services inducing efficiency and providing appropriate implementation of public resources with proper evidence based information and analysis.
Market Drivers:
• Increased demand and adoption of IT technologies with increased focus on AI analysis services; this factor is expected to drive the growth of the market
• Increased levels of demand for automated services and development & modernization of IT technologies from the various applicable end-users; this factor is expected to drive the growth of the market
Market Restraint:
• Lack of proper awareness and resistance in adoption of new technologies from the governments of various regions; this factor is expected to act as a restraint to the market growth
• Lack of skilled professionals and availability of infrastructure for the implementation and usage of AI technology from the different regions of the world; this factor is expected to act as a restrain to the growth of the market
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Segmentation: Global Citizen Services AI Market
By Application
• Traffic & Transportation Management
• Healthcare
• Public Safety
• Utilities
• General Services
By Technology
• Machine Learning (ML)
• Natural Language Processing (NLP)
• Image Processing
• Face Recognition
By Geography
• North America
o US
o Canada
o Mexico
• South America
o Brazil
o Argentina
o Rest of South America
• Europe
o Germany
o France
o United Kingdom
o Italy
o Spain
o Russia
o Turkey
o Belgium
o Netherlands
o Switzerland
o Rest of Europe
• Asia-Pacific
o Japan
o China
o South Korea
o India
o Australia
o Singapore
o Malaysia
o Indonesia
o Thailand
o Philippines
o Rest of Asia-Pacific
• Middle East and Africa
o South Africa
o Egypt
o Saudi Arabia
o United Arab Emirates
o Israel
o Rest of Middle East and Africa
Key Developments in the Market:
• In April 2019, Alfresco Software, Inc. announced the launch of “Intelligence Services” for their cloud-based Digital Business Platform. The software uses Amazon Web Services, Inc.’s AI capabilities and ML in providing organisations and users of the software with capabilities in analysing & extracting information from important documents, files, images and videos.
• In January 2019, Alibaba Group Holding Limited announced that they had collaborated with Macao Government Tourism Office (MGTO) for the usage and implementation of AI in tourism, development of smart cities and healthcare services.
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Competitive Analysis: Global Citizen Services AI Market
Global citizen services AI market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of citizen services AI market for global, Europe, North America, Asia-Pacific and South America.
Major Market Competitors/Players: Global Citizen Services AI Market
Few of the major competitors currently working in the citizen services AI market are ADDO AI; ServiceNow; Amazon Web Services, Inc.; Pegasystems Inc.; IBM Corporation; Baidu; Microsoft; NVIDIA Corporation; Tencent; Accenture; Intel Corporation; Oracle; Alibaba Group Holding Limited; Tata Consultancy Services Limited; Alfresco Software, Inc.; FUJITSU and Huawei Technologies Co., Ltd.
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