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Customer Engagement Solutions Market worth 23.19 Billion USD till 2023 | Aspect Software, Avaya , Calabrio, Genesys, IBM, Microsoft and Others.
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The Customer Engagement Solutions Market is projected to grow from US$ 14.08 Billion in 2018 to US$ 23.19 Billion by 2023, at a CAGR of 10.5% during the forecast period. This report spread across 160 pages, profiling 17 companies and supported with 69 tables and 44 figures is now available in this research.
“Implementation services segment to account for a larger market size during the forecast period”
Implementation services in the law enforcement software market include analyzing the agencies’ need, understanding the operational functionalities of the existing systems, and integrating value-added features as per the specific requirements of law enforcement organizations and agencies. Implementation services help law enforcement organizations to improve their response towards crime incidents and boost overall investigation process.
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“Based on deployment type, the cloud segment is estimated to lead the customer engagement solutions market in 2018.”
Based on deployment type, the cloud segment is estimated to lead the customer engagement solutions market in 2018. Cloud-based deployment of customer engagement solutions has enabled businesses to operate without a server infrastructure or office location, thereby allowing employees to work remotely.
“The Asia Pacific customer engagement solutions market is expected to grow at the highest CAGR during the forecast period.”
Based on region, the customer engagement solutions market has been segmented into North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America. The Asia Pacific customer engagement solutions market is projected to grow at the highest CAGR during the forecast period. The growth of the Asia Pacific customer engagement solutions market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries such as Australia, Malaysia, Japan, and Singapore are investing in information technology to compete, secure, and capture digital opportunities present in the market.
Breakdown of primary participants’ profile:
• By Company Type: Tier 1:14%, Tier 2:43%, and Tier 3:43%
• By Designation: C-Level:37%, Director Level:13%, and Others: 50%
• By Region: North America:37%, Europe: 25%,Asia Pacific:25%, and Rest of the World: 13%
Report Highlights:
• To forecast the size of market segments with respect to 5 main regions, namely, North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and Latin America
• To determine and forecast the customer engagement solutions market based on component, deployment type, organization size, vertical, and region from 2018 to 2023, and analyze various macro- and microeconomic factors that affect market growth
• To provide detailed information regarding major factors such as drivers, restraints, opportunities, and challenges influencing the growth of the market
• To strategically analyze each submarket with respect to individual growth trends, prospects, and contribution to the market
• To analyze opportunities for stakeholders by identifying high-growth segments of the market
• To profile key market players and provide comparative analysis based on business overviews, product offerings, regional presence, business strategies, and key financials with the help of in-house statistical tools to understand the competitive landscape
• To track and analyze competitive developments such as mergers & acquisitions, agreements & contracts, joint ventures, partnerships, and strategic alliances in the customer engagement solutions market
Competitive Landscape of Customer Engagement Solutions Market:
1 Overview
2 Competitive Situation and Trends
2.1 New Product Launches & Product Enhancements
2.2 Agreements, Collaborations, and Partnerships
2.3 Acquisitions
2.4 Expansions
3 Market Ranking of Key Players
Target Audience for Customer Engagement Solutions Market: Providers of Customer Engagement Solutions and Services, Suppliers of IT Hardware/Software/Services, Software and System Integrators, IT Infrastructure Providers, Marketing Analytics Executives, System Administrators, App Developers, Third-Party Service Providers, Technology Providers.
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Top Key Players profiled in the Customer Engagement Solutions Market include are Aspect Software (US), Avaya (US), Calabrio (US), Genesys (US), IBM (US), Microsoft (US), NICE Systems (Israel), Nuance Communications (US), OpenText (Canada), Oracle (US), Pegasystems (US), Pitney Bowes (US), Salesforce (US), SAP (Germany), ServiceNow (US), Verint Systems (US), Zendesk (US), eGain Corporation (US), BPMonline (US), CRMnext (India), Eptica (France), Freshworks (US), IFS-mplsystems (UK), Lithium Technologies (US), SugarCRM (US).
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