Press release
Workforce Engagement Management Market Worldwide Industry Growth, Demand and Top Key Players: Verint Systems, Calabrio, NICE, InVision, Aspect, Genesys, Teleopti, ZOOM International, Avaya
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Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
This Report covers the manufacturers' data, including: shipment, price, revenue, gross profit, interview record, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows a regional development status, including market size, volume and value, as well as price data.
Besides, the report also covers segment data, including: type segment, industry segment, channel segment etc. cover different segment market size, both volume and value.
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Companies Profiled in this report includes: Verint Systems, Calabrio, NICE, InVision, Aspect, Genesys, Teleopti, ZOOM International, Avaya (Verint), KnoahSoft, Noble Systems, OpenText, Monet Software, CSI, VPI, InContact
Product Type Segmentation
Software
Hardware
Industry Segmentation
BFSI
Education
Government
Telecom & IT
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Table of Content:
Section 1 Workforce Engagement Management Product Definition
Section 2 Global Workforce Engagement Management Market Manufacturer Share and Market Overview
Section 3 Manufacturer Workforce Engagement Management Business Introduction
Section 4 Global Workforce Engagement Management Market Segmentation (Region Level)
Section 5 Global Workforce Engagement Management Market Segmentation (Product Type Level)
Section 6 Global Workforce Engagement Management Market Segmentation (Industry Level)
Section 7 Global Workforce Engagement Management Market Segmentation (Channel Level)
Section 8 Workforce Engagement Management Market Forecast 2018-2023
Section 9 Workforce Engagement Management Segmentation Product Type
Section 10 Workforce Engagement Management Segmentation Industry
Section 11 Workforce Engagement Management Cost of Production Analysis
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