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Intelligencer Printing Earns Platinum Customer Plus ™ Award A Top NAPL Honor for Excellence in Customer Satisfaction

05-18-2011 08:35 AM CET | Advertising, Media Consulting, Marketing Research

Press release from: Intelligencer Printing

/ PR Agency: Sharp Innovations
Lancaster, PA. (May 9, 2011) – Intelligencer Printing Company has been honored with a Platinum Customer Plus™ Award for excellence in customer satisfaction by the National Association for Printing Leadership (NAPL), a leading trade association for the printing and graphic communications industry. The company was cited for the outstanding score it earned in the Association’s Competitive Edge Profile™ customer assessment.

“Customer service and satisfaction are crucial elements of business growth and success in our industry,” says NAPL President and CEO Joseph P. Truncale, Ph.D. “Customer Plus Award winners such as Intelligencer Printing are committed to meeting their customers’ needs, a commitment evidenced in the high customer satisfaction scores they receive.”

“Since its founding more than 200 years ago, Intelligencer Printing has had a solid reputation for outstanding service and quality printing,” says company President and CEO Michael Stief. “We are honored to receive this recognition from NAPL, and know that clients rate our service so highly. In our quest to continually improve customer service we are exploring new and better ways to communicate with our clients.”

NAPL Customer Plus™ Awards will be presented during the Association’s inaugural Best in Business Conference in Washington, D.C. November 12-16. Printing companies become eligible for the Customer Plus Award by first enrolling in the NAPL eKG™ Competitive Edge Profile service. Customers are surveyed on a range of issues. Results are benchmarked against industry standards and scored against a database of responses from more than 20,000 previously surveyed printing customers. Only companies with the highest scores in the industry qualify for an NAPL Customer Plus Award.

About Intelligencer Printing Company: Founded in 1794, Intelligencer Printing is one of the oldest operating commercial printers in the U.S., with annual sales of over $35 million. The company is well respected for its high-end color work and known for integrating new technologies including High Definition Printing™, Metalessence™, Intelliscent™, and IntelliProof™. Intelligencer offers a full range of sheetfed and web printing, variable data and digital printing, binding and finishing services in its Lancaster, Pennsylvania facility. It also provides a complete range of direct mail, integrated marketing, and distribution services through Intelligencer Mailing & Fulfillment Services, a wholly owned subsidiary. Intelligencer Printing actively pursues environmentally friendly policies and programs as part of its comprehensive Intelligent Green™ initiative. This initiative includes: Renew™ Bio-based NO VOC and LOW VOC Inks, wind generated electricity, and is an FSC certified printer. Additional information and samples are available from Intelligencer Printing at or by calling 1-800-233-0107.

About NAPL: Chartered in 1933, the National Association for Printing Leadership (NAPL) is a not-for-profit business management association representing companies in the $100 billion graphic communications industry. NAPL’s comprehensive slate of business-building solutions provides company leaders with management tools that enable them to make informed business decisions in an ever-changing market environment. For more information on NAPL or eKG Competitive Edge Profile, visit or call (800) 642-6275.

We're all on the same team–yours.

High Quality printing is a team sport. It takes the coordinated efforts of our production planners, sales and service reps, schedulers, pre-press experts, foremen, pressmen, finishing and mailing operators, all working together to make sure your job is delivered on time, on budget, and up to your standards.
Our goal is to provide the most complete and convenient customer care in the industry. Our customer service teams are ready and able to deliver on this promise. The entire department is structured from the ground up to provide a streamlined and highly efficient workflow—from estimating prices to buying paper, scheduling print runs, and delivering top-quality printed pieces.

Intelligencer Printing Company
330 Eden Road
Lancaster, PA 17601
Telephone: (800) 233-0107

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