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Customer Care BPO Market 2019 Analysis By Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs

Customer Care BPO Market

Customer Care BPO Market

Customer Care BPO Market research report covers the global market overview, key player’s information, market opportunities, market risk, market driving force, sales & revenue, CAGR, product scope, go to market strategy, distributors, traders, research findings.

United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.

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Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

In 2018, the global Customer Care BPO market size was 55500 million US$ and it is expected to reach 81700 million US$ by the end of 2025, with a CAGR of 5.7% during 2019-2025.

The key players covered in this study
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs and more…….

Market segment by Type, the product can be split into
Onshore Outsourcing
Offshore Outsourcing

Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

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Table of Contents:
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
…………
12 International Players Profiles

12.1 Teleperformance SA
12.1.1 Teleperformance SA Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Care BPO Introduction
12.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2014-2019)
12.1.5 Teleperformance SA Recent Development

12.2 Convergys
12.2.1 Convergys Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Care BPO Introduction
12.2.4 Convergys Revenue in Customer Care BPO Business (2014-2019)
12.2.5 Convergys Recent Development

12.3 Arvato
12.3.1 Arvato Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Care BPO Introduction
12.3.4 Arvato Revenue in Customer Care BPO Business (2014-2019)
12.3.5 Arvato Recent Development

12.4 Sykes Enterprises
TOC Continued…!

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Having such an experienced network, our services not only cater to the client who wants the basic reference of market numbers and related high growth areas in the demand side, but also we provide detailed and granular information using which the client can definitely plan the strategies with respect to both supply and demand side.

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