Latin America Contact Center Software Market to be worth more than USD 3 billion by 2024| By Key Players: Five9, Genesys, Huawei, Ring Central, SAP, Solgari, Unify, Verizon, Vocalcom, Avaya, BT, IBM, Mitel, NEC, Nice, Nixxis, Oracle, Fenero
Request for a sample of this research report @
Company profiled in this report based on Business overview, Financial data, Product landscape, Strategic outlook & SWOT analysis:
• Alcatel-Lucent Enterprise
• Ameyo (Drishti-Soft)
• Aspect Software
• Enghouse Interactive
• Huawei Technologies
• Ring Central
• Top Down Systems
The automation of contact center solutions also propels the market growth. The automation process brings up the self-service processes by enabling the customer service platform to automate low-level concerns, allowing the contact center agents to concentrate on complex and high-value interactions. This also helps organizations in saving costs and increasing the overall business productivity along with an augmented customer experience.
Browse Full Report: https://www.gminsights.com/industry-analysis/contact-center-software-market
The Interactive Voice Response (IVR) segment dominates the contact center software market and accounted for over 15% of the market share in 2017. The rising adoption of smartphones by customers has replaced the traditional voice-based IVR with the visual IVR technology. This transformative platform allows customers to touch the screen menus and to get their required answers instead of waiting for the traditional IVR to read the unwanted options not required by customers. This visual IVR software handles around 75% of the customer service calls thereby transforming the functioning of contact center and leading to customer delight.
The managed services for contact center software market are growing at a fast rate and are projected to grow at a CAGR of over 21% over the forecast period. By providing the right knowledge and experience required to make critical contact center software technologies, the managed service providers augment the customers? internal capabilities by using the resources more effectively. The managed service providers carry out the regular installation of all software updates associated with the contact center environment, ensuring that the communication servers are secured and updated timely, driving the contact center software market demand.
The cloud-based deployment model is projected to account for around 29% of the Contact Center Software Market share by 2024. The cloud model provides contact centers access to various channels and the latest technologies with the ability to scale agents up and down as per requirement. It also reduces support costs and removes the expenses for upgrades, ensuring smooth business functioning with a rapid growth in ROI. It provides end-to-end visibility, providing the operations staff and clients a comprehensive set of historical data, real-time dashboards, and performance and quality management tools. This provides organizations with critical insights, allowing them to take the necessary steps to meet the changing customer requirements.
The travel & hospitality industry segment is projected to grow at a CAGR of over 16% over the forecast timeline. The use of contact center software is booming in this industry as it delivers automated customer service to passengers on the company’s website or operates through other communication platforms including chat and social media. Maintaining efficient communication between the contact center, billing, marketing, and related departments to provide a smooth customer experience is essentially boosting the contact center software market growth. Furthermore, hospitality companies are rapidly shifting from on-premise contact center software to cloud-based solutions due to the added benefits associated with them. For instance, in July 2016, an international hospitality company adopted inContact’s customer interaction cloud. This omnichannel cloud solution will assist the company in achieving enhanced business outcomes.
Contact Center Software Market is projected to surpass USD 40 billion by 2024. The growing demand for meeting dynamic customer requirements, technological advancements in the field of machine learning, AI, and IoT, and the rising integration with social media platforms are the major factors driving the global contact center software market growth. The increasing demand for cloud-based contact center software solutions by various industry verticals including BFSI, healthcare, IT & Telecom, travel and hospitality, and government organizations also has a positive impact on the market.
Make an inquiry for purchasing this report @
Avaya, Cisco, Five9, Huawei Technologies, BT, and 8x8 are among the prominent vendors in the contact center software market. Other noticeable players include Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, and Vocalcom. Mergers and acquisitions are the major strategies adopted by the players to gain a competitive market share. For instance, in September 2018, Twilio acquired a contact center software company Ytica aimed at expanding its position in the highly lucrative market.
Browse Related Report:
Artificial Intelligence (AI) in Education Market Size By Model (Learner, Pedagogical, Domain), By Deployment (On-Premise, Cloud), By Technology (Machine Learning, Deep Learning, Natural Language Processing (NLP)), By Application (Learning Platform & Virtual Facilitators, Intelligent Tutoring System (ITS), Smart Content, Fraud & Risk Management), By End-Use (Higher Education, K-12 Education, Corporate Learning), Industry Analysis Report, Regional Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Australia, China, India, Japan, South Korea, Brazil, Mexico, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2018 – 2024
About Global Market Insights:
Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.
Corporate Sales, USA
Global Market Insights, Inc.
Toll Free: 1-888-689-0688
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Latin America Contact Center Software Market to be worth more than USD 3 billion by 2024| By Key Players: Five9, Genesys, Huawei, Ring Central, SAP, Solgari, Unify, Verizon, Vocalcom, Avaya, BT, IBM, Mitel, NEC, Nice, Nixxis, Oracle, Fenero here
News-ID: 1683404 • Views: 542
More Releases from Global Market Insights Inc.
Steam Autoclaves Market | Insights and Forecast Research Report 2024
The steam autoclave market size is expected to exceed more than US$ 3.1 Billion by 2024, Growing at a CAGR of more than 8.7% in the given forecast period. The extensive use of sterilizing surgical equipment in pharmaceutical and biomedical applications has been propelling steam autoclaves market share over the last few years. The primary reason for the massive deployment of these products in medical applications is the nontoxic and
Advanced Wound Care Market 2019 | Growth, Status and Forecast by 2025
The global advanced wound care market size is expected to reach USD 13.5 billion by 2025, at a CAGR of 5.0% during the forecast period, according to a new report by Global market insights, Inc. Europe advanced wound care market will experience 5.0% growth during the analysis period. Germany, UK, and France represents mature markets in Europe while Spain, Netherland, Belgium, Austria are forecasted to witness high CAGR. Aging demographics
Vascular Graft Market | Industry Analysis, Size, Share, Growth by 2024
Vascular graft market size is anticipated to exceed US$ 3.6 bn by 2024, states Global Market Insights, Inc. in its latest research report. Prominent industries involved in vascular graft market are Becton Dickinson (C.R. Bard), B. Braun, Cryolife (Jotec), Cook Medical, Endologix, Getinge AB, LeMaitre Vascular, Medtronic PLC, Terumo GmbH and W.L. Gore and Associates. These prominent business players are focusing on strategic mergers, new product launch and acquisitions to
Pharmacovigilance Outsourcing Market 2019 | Dynamics, Forecast, Analysis and Sup …
U.S. pharmacovigilance outsourcing market size dominated North America region and was valued at USD 783.2 million revenue in 2017 and is estimated to witness similar trend during the forthcoming years. The high growth is attributed to strong foothold of major pharma and medical device companies coupled with extensive drug development activities in the U.S. Moreover, high healthcare expenditure in the country and growing concern regarding drug safety and adverse drug
More Releases for Contact
Global Smart Contact Lenses Market Report 2018
Global Smart Contact Lenses Market Report 2018-2022: The report on Global Smart Contact Lenses Market, documents a detailed study of different aspects of the Global Smart Contact Lenses Market. It shows the steady growth in market in spite of the fluctuations and changing market trends. In the past four years the Global Smart Contact Lenses Market has grown to a booming value of $xxx million and is expected to grow more. Every
Contact Center Analytics Market - The Implementation of Contact Center Analytics
The significant benefits of contact center analytics is that it helps in monitoring the service quality of each employee-customer interactions and thereby help in streamlining operational and business issues. Contact center analytics also aid in reducing operational & overhead expenses. One time implementation of contact center analytics alleviate frequently repeated issues. Furthermore, customer experience is the valuable element in any contact center business segment. So it’s important in transforming
Global Contact Lenses Market Growth 2025
In this report, the global Contact Lenses market is valued at USD XX million in 2017 and is expected to reach USD XX million by the end of 2025, growing at a CAGR of XX% between 2017 and 2025. Geographically, this report is segmented into several key Regions, with production, consumption, revenue (million USD), market share and growth rate of Contact Lenses in these regions, from 2013 to 2025 (forecast), covering North
Incentivising Contact Centre Teams
The establishment of incentives is an important process for every contact centre, and the KPI’s are typically aligned with the overall corporate strategy and mission. How KPI’s are set, will in part be determined by the type of contact centre i.e. sales, service or support, and the indicators will consider customer satisfaction, operational efficiency, sales, and agent quality for example. Choosing the measurements for success and the subsequent rewards also
Contact Lens Market - Trends, Outlook 2025
A contact lens is a medical device used for cosmetic and therapeutic reasons, primarily for vision correction. Contact lens provides enhanced peripheral vision as it does not accumulate moisture from the atmosphere. The vast variety and affordability of contact lens make it a common lifestyle product. Contact lens provides high compatibility as it can be worn along with other eye wear choices such as sunglasses. Lenses offer clear peripheral and
In contact at last
NORRES PUR AS hose family with electrostatic discharge capability now also available with compatible CONNECT Safety Clamp Systems The use of wall materials that are conductive or capable of electrostatic discharge is often recommended for transport hoses in hazardous areas. Last year, NORRES Schlauchtechnik (Gelsenkirchen, Germany) unveiled its new, permanently antistatic PUR AS hose family with electrostatic discharge capability. The NORRES CONNECT Safety Clamp Systems 230, 231 and 232, which allow