Online Customer chat and Support tools extends features and adds Vista and Mac support

Increasingly interaction with customers now relies on the flexibility and cost effectiveness of the Internet. Tools that typically provided a focus on technical and support functionality, have needed to evolve and provide a single solution for full customer collaboration.

NetSupport 24-7 was launched in 2005 and since then has continued to extend the level of functionality, performance and flexibility needed as a frontline representative of an organisation.

Core features, including initiating chat sessions, delivering pre-canned messages and pushing web links remain at the heart of NetSupport 24-7 and its interactive tools have grown significantly.

For Helpdesks and Technical Support an operator can Remote Control a customers PC on demand, generate a detailed Hardware and Software inventory report, transfer files, or interrogate their system in real time, all without the need for any software pre-install. For more intensive involvement, NetSupport 24-7 includes remote monitoring and control of services, processes and even the ability to remotely analyse a system registry.

For Sales teams, as well as chatting with a customer visiting their website, pushing selected web pages to the customer and so on, an operator can also transmit their screen to the customer, showing in real-time either their desktop or just a selected application. This provides a perfect tool for Pre-Sales demos or subsequent customer training and avoids the need for onsite visits. The inclusion of full audio support (VOIP) in this latest update provides even greater customer interaction.

NetSupport 24-7 allows for easy creation of operator groups, when a customer visits a website and requests to chat, they will be presented with a list of available departments to direct their chat to, this list is dynamic and will only include those departments that have online operators. Out of hours, the chat request will display a leave a message dialogue. Chat links can be embedded in web pages and even email signature files. All customer facing views within NetSupport 24-7 can be customized to reflect each subscribers corporate identity.

With the latest update NetSupport 24-7 has added a number of new tools to further extend the use of our solution, while at the same time retaining our existing low cost subscription plans. New features include :

- Support for Windows Vista customers.
- Support for MAC OS customers.
- Full Bi-Directional Audio support (VOIP) is now included during Remote sessions.
- Enhanced End User Chat interface and 24-7 client delivery system.
- Configure Chat links for specific Groups / Departments.
- Operator Languages : English, German, French, Spanish and Italian.

NetSupport 24-7 is an online, hosted solution, you have nothing to install and can create a free trial account in a matter of minutes, then simply add the supplied “chat” code to any pages or email templates they want to present live chat from and start interacting with your customers. www.netsupport247.com .

About NetSupport Limited
Headquartered in The UK, NetSupport specializes in the development and promotion of commercial software packages to manage and support Local and Wide Area Computer Networks. Its flagship products are the highly successful NetSupport Manager Remote Control and PC Management application, NetSupport DNA, offering advanced Enterprise Asset Management, NetSupport School, the leading interactive classroom and training software solution and NetSupport Protect, advanced desktop protection and endpoint security.

NetSupport Ltd
NetSupport House
Towngate East
Market Deeping
Peterborough
PE6 8NE

Contact: Chris Lovesey
/ +44 (0)1778 382270
press@netsupportsoftware.com

This release was published on openPR.