Press release
Customer Care BPO Market 2019 By Key Players Teleperformance SA Convergys Arvato Sykes Enterprises Atento TeleTech Holdings Serco Acticall (Sitel) Alorica Webhelp Amdocs Transcom Comdata West Corporation Infosys BPM StarTek Inc
Customer Care BPO Market
This report studies the Customer Care BPO market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Care BPO market by product type and applications/end industries.
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United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years.
China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
The global Customer Care BPO market is valued at 55500 million USD in 2018 and is expected to reach 75100 million USD by the end of 2024, growing at a CAGR of 6.2% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Care BPO.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
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This report covers Analysis of Global Customer Care BPO Market Segment by Manufacturers
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc
Global Customer Care BPO Market Segment by regional analysis covers
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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Global Customer Care BPO Market Segment by Type
Onshore Outsourcing
Offshore Outsourcing
Global Customer Care BPO Market Segment by Applications, can be divided into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Some of the Points cover in Global Customer Care BPO Market Research Report is:
Chapter 1: Describe Customer Care BPO Industry
• Introduction,
• Product Scope,
• Market Overview,
• Market Opportunities,
• Market Risk,
• Market Driving Force
Chapter 2: To analyze the top manufacturers of Customer Care BPO Industry in 2016 and 2017
• Sales
• Revenue and price
Chapter 3: Competitive analysis among the top manufacturers in 2016 and 2017
• Sales
• Revenue and market share
Chapter 4: Global Customer Care BPO Market by regions from 2013 to 2018
• Sales
• Revenue and market share
Chapter 5, 6, 7 and 8: Global Customer Care BPO Market by key countries in these regions
• Sales
• Revenue and market share
Chapter 9 and 10: Global Customer Care BPO Market by type and application from 2013 to 2018
• Sales
• Revenue and market share
• Growth rate
Chapter 11:Customer Care BPO Industry Market forecast from 2018 to 2023
• Regions
• Type and application with sales and revenue
Chapter 12 and 13:Customer Care BPO Industry
• Sales channel
• Distributors
• Traders and dealers
• Appendix
• Data source
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