contact center Market to Reap Excessive Revenues by 2023: Top Players Teleperformance, Convergys (Stream), Sykes Enterprises Inc., Transcom, Atento, Arvato, West Corporation

This market research report presents a comprehensive analysis of the global contact center market share based on type of interaction (voice-based, text-based, and social media-based) and deployment (on-premises and cloud-based). The report also provides an analysis of the call center market size based on geographic regions such as the Americas, APAC, and EMEA.

Global Contact Center Market Overview:

Cloud-based contact centers have been gaining immense traction over the last few years. According to Worldwide Market Report market research report, the increasing adoption of cloud-based contact centers will be one of the major factors that will have a positive impact on the growth of the global contact center market size during the forecast period. A cloud-based contact center is a software-as-a-service (SaaS) that can be deployed, stored, and designed for cloud-based solutions. This service can be used by enterprises on subscription and billed on a pay-as-you-go basis. Moreover, cloud-based contact centers offer enhanced flexibility to varying business needs and can be implemented with third-party applications via an open application programming interface (API) frameworks. This will lead to the growth of the cloud-based contact centers market. Our market research analysts predict that the contact center market will grow at a CAGR of close to 9% by 2022.

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Global Contact Center Market Trends:

The integration of chatbots for better turnaround times is one of the key trends that will contribute to the contact center market growth in the forthcoming years. In order to eliminate the delays in giving responses for the callers at contact centers, chatbots are being set up in their processes to handle simple customer queries and offer improved resolutions. Good customer service will result in the success of a business and these chatbots will provide better assistance to enterprises by providing instantaneous responses to customers that lead to better turnaround times.

Companies Covered:

Characterized by the presence of several players, the contact center market appears to be highly fragmented. This industry research report offers information about the competitive environment among the players in this marketspace and offers an analysis of the key companies and their products. Additionally, our analysts also offer information about the key areas the contact center companies currently focus on and the strategies they follow to sustain the competition.

This research report provides an analysis of the various contact center vendors including

Teleperformance, Convergys (Stream), Sykes Enterprises Inc., Transcom, Atento, Arvato, West Corporation, Acticall (Sitel), TeleTech Holdings Inc., Comdata Group, Serco, Concentrix

Segmentation by type of interaction and analysis of the contact center market
Voice-based
Text-based
Social media-based
The voice-based segment accounted for the major share of the contact center market during 2017, as per the contact center market report. Our industry research experts predict that this segment will also lead the market during the forecast period.

Geographical segmentation and analysis of the contact center market
Americas
APAC
EMEA

This market study estimates that in terms of geographic regions, APAC will be the major revenue contributor to the contact center market throughout the forecast period.

Key questions answered in the report include
What will the contact center market size and the growth rate be in 2022?
What are the key factors driving the global contact center market?
What are the key contact center market trends impacting the growth?
What are the challenges to the contact center market growth?
Who are the key vendors in the global contact center market?
What are the market opportunities and threats faced by the vendors in the global contact center market?
Trending factors influencing the contact center market shares of the Americas, APAC, and EMEA.
What are the key outcomes of the five forces analysis of the global contact center market?

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Table of Contents
1 Commercial Contact Center Market Overview
2 North America and Europe Commercial Contact Center Competition by Players/Suppliers, Type and Application
2.1 North America and Europe Commercial Contact Center Market Competition by Players/Suppliers
2.1.1 North America and Europe Commercial Contact Center Sales and Market Share of Key Players/Suppliers (2013-2017)
2.1.2 North America and Europe Commercial Contact Center Revenue and Share by Players/Suppliers (2013-2017)
2.2 North America and Europe Commercial Contact Center (Volume and Value) by Type
2.2.1 North America and Europe Commercial Contact Center Sales and Market Share by Type (2013-2017)
2.2.2 North America and Europe Commercial Contact Center Revenue and Market Share by Type (2013-2017)
2.3 North America and Europe Commercial Contact Center (Volume and Value) by Region
2.3.1 North America and Europe Commercial Contact Center Sales and Market Share by Region (2013-2017)
2.3.2 North America and Europe Commercial Contact Center Revenue and Market Share by Region (2013-2017)
2.4 North America and Europe Commercial Contact Center (Volume) by Application...
9 North America and Europe Commercial Contact Center Players/Suppliers Profiles and Sales Data
10 Commercial Contact Center Maufacturing Cost Analysis
12 Marketing Strategy Analysis, Distributors/Traders
13 Market Effect Factors Analysis
14 North America and Europe Commercial Contact Center Market Forecast (2018-2023)
15 Research Findings and Conclusion
16 Appendix

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