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Utilities Customer Information Systems Market Overview, Growth Factors, Demand and Top Manufactures: Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering
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The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels - such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) - as well as customer self-service needs.
This report presents a comprehensive overview, market shares and growth opportunities of Utilities Customer Information Systems market by product type, application, key companies and key regions.
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Companies Profiled in this report includes: Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering, Fluentgrid Limited, Ferranti Computer, Systems, Gentrack, Open International, Systems, NorthStar, Vertex, Hansen Technologies
This study considers the Utilities Customer Information Systems value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud-based
On-premises
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
BFSI
Education
Government
Telecom & IT
Others
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Research objectives
To study and analyze the global Utilities Customer Information Systems market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Utilities Customer Information Systems market by identifying its various subsegments.
Focuses on the key global Utilities Customer Information Systems players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Utilities Customer Information Systems with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Utilities Customer Information Systems submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Content:
2019-2024 Global Utilities Customer Information Systems Market Report (Status and Outlook)
1 Scope of the Report
2 Executive Summary
3 Global Utilities Customer Information Systems by Players
4 Utilities Customer Information Systems by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Utilities Customer Information Systems Market Forecast
11 Key Players Analysis
11.1 Oracle
11.1.1 Company Details
11.1.2 Utilities Customer Information Systems Product Offered
11.1.3 Oracle Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Oracle News
11.2 Efluid SAS
11.2.1 Company Details
11.2.2 Utilities Customer Information Systems Product Offered
11.2.3 Efluid SAS Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Efluid SAS News
11.3 SAP
11.3.1 Company Details
11.3.2 Utilities Customer Information Systems Product Offered
11.3.3 SAP Utilities Customer Information Systems Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 SAP News
11.4 Itineris
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