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Global ITSM Market Size, Status and Forecast

03-08-2019 04:25 PM CET | IT, New Media & Software

Press release from: Market Density

/ PR Agency: Market Density

This report focuses on the global ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM development in United States, Europe and China. IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. In 2017, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

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Table of Contents:
Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global ITSM Market Size Growth Rate by Type (2013-2025)
1.4.2 Service portfolio management
1.4.3 Configuration and change management
1.4.4 Service desk software
1.4.5 Operations and performance management
1.4.6 Dashboard, reporting, and analytics
1.5 Market by Application
1.5.1 Global ITSM Market Share by Application (2013-2025)
1.5.2 Banking, Financial Services, and Insurance (BFSI)
1.5.3 Telecommunication and IT
1.5.4 Healthcare and life sciences
1.5.5 Retail and Consumer Packaged Goods (CPG)
1.5.6 Government and public sector
1.5.7 Energy and utilities
1.5.8 Travel and hospitality
1.5.9 Manufacturing
1.5.10 Education
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 ITSM Market Size
2.2 ITSM Growth Trends by Regions
2.2.1 ITSM Market Size by Regions (2013-2025)
2.2.2 ITSM Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 ITSM Market Size by Manufacturers
3.1.1 Global ITSM Revenue by Manufacturers (2013-2018)
3.1.2 Global ITSM Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global ITSM Market Concentration Ratio (CR5 and HHI)
3.2 ITSM Key Players Head office and Area Served
3.3 Key Players ITSM Product/Solution/Service
3.4 Date of Enter into ITSM Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global ITSM Market Size by Type (2013-2018)
4.2 Global ITSM Market Size by Application (2013-2018)

5 United States
5.1 United States ITSM Market Size (2013-2018)
5.2 ITSM Key Players in United States
5.3 United States ITSM Market Size by Type
5.4 United States ITSM Market Size by Application

6 Europe
6.1 Europe ITSM Market Size (2013-2018)
6.2 ITSM Key Players in Europe
6.3 Europe ITSM Market Size by Type
6.4 Europe ITSM Market Size by Application

7 China
7.1 China ITSM Market Size (2013-2018)
7.2 ITSM Key Players in China
7.3 China ITSM Market Size by Type
7.4 China ITSM Market Size by Application

8 Japan
8.1 Japan ITSM Market Size (2013-2018)
8.2 ITSM Key Players in Japan
8.3 Japan ITSM Market Size by Type
8.4 Japan ITSM Market Size by Application

9 Southeast Asia
9.1 Southeast Asia ITSM Market Size (2013-2018)
9.2 ITSM Key Players in Southeast Asia
9.3 Southeast Asia ITSM Market Size by Type
9.4 Southeast Asia ITSM Market Size by Application

10 India
10.1 India ITSM Market Size (2013-2018)
10.2 ITSM Key Players in India
10.3 India ITSM Market Size by Type
10.4 India ITSM Market Size by Application

11 Central & South America
11.1 Central & South America ITSM Market Size (2013-2018)
11.2 ITSM Key Players in Central & South America
11.3 Central & South America ITSM Market Size by Type
11.4 Central & South America ITSM Market Size by Application

12 International Players Profiles
12.1 BMC Software
12.1.1 BMC Software Company Details
12.1.2 Company Description and Business Overview
12.1.3 ITSM Introduction
12.1.4 BMC Software Revenue in ITSM Business (2013-2018)
12.1.5 BMC Software Recent Development
12.2 CA Technologies
12.2.1 CA Technologies Company Details
12.2.2 Company Description and Business Overview
12.2.3 ITSM Introduction
12.2.4 CA Technologies Revenue in ITSM Business (2013-2018)
12.2.5 CA Technologies Recent Development
12.3 Servicenow
12.3.1 Servicenow Company Details
12.3.2 Company Description and Business Overview
12.3.3 ITSM Introduction
12.3.4 Servicenow Revenue in ITSM Business (2013-2018)
12.3.5 Servicenow Recent Development
12.4 Cherwell Software
12.4.1 Cherwell Software Company Details
12.4.2 Company Description and Business Overview
12.4.3 ITSM Introduction
12.4.4 Cherwell Software Revenue in ITSM Business (2013-2018)
12.4.5 Cherwell Software Recent Development
12.5 HPE
12.5.1 HPE Company Details
12.5.2 Company Description and Business Overview
12.5.3 ITSM Introduction
12.5.4 HPE Revenue in ITSM Business (2013-2018)
12.5.5 HPE Recent Development
12.6 Citrix Systems
12.6.1 Citrix Systems Company Details
12.6.2 Company Description and Business Overview
12.6.3 ITSM Introduction
12.6.4 Citrix Systems Revenue in ITSM Business (2013-2018)
12.6.5 Citrix Systems Recent Development
12.7 Axios Systems
12.7.1 Axios Systems Company Details
12.7.2 Company Description and Business Overview
12.7.3 ITSM Introduction
12.7.4 Axios Systems Revenue in ITSM Business (2013-2018)
12.7.5 Axios Systems Recent Development
12.8 IBM
12.8.1 IBM Company Details
12.8.2 Company Description and Business Overview
12.8.3 ITSM Introduction
12.8.4 IBM Revenue in ITSM Business (2013-2018)
12.8.5 IBM Recent Development
12.9 Heat Software
12.9.1 Heat Software Company Details
12.9.2 Company Description and Business Overview
12.9.3 ITSM Introduction
12.9.4 Heat Software Revenue in ITSM Business (2013-2018)
12.9.5 Heat Software Recent Development
12.10 Hornbill
12.10.1 Hornbill Company Details
12.10.2 Company Description and Business Overview
12.10.3 ITSM Introduction
12.10.4 Hornbill Revenue in ITSM Business (2013-2018)
12.10.5 Hornbill Recent Development

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
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