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Wabion & Freshworks - New Partnership for your Cloud-Based ITSM Solutions

03-07-2019 05:43 PM CET | IT, New Media & Software

Press release from: Wabion GmbH

Wabion & Freshworks - New Partnership for your Cloud-Based ITSM

Wabion is now Freshworks partner and therefore reseller for solutions such as Freshdesk and Freshservice, both ticket systems and ITSM solutions, the CRM system Freshsales and Freshchat. With our expertise in cloud, our experienced team can now assist with the implementation and use of these SaaS solutions.

Freshdesk – Support from the Cloud:
With Freshdesk you get a classic ticket system that breaks with industry-standard issues like usability and feature painting. With a clear design, your support staff can respond quickly and easily to ticket requests. For end-users, a fully customizable support portal is available.

The high scalability and flexible use of Freshdesk are complemented by support channels such as email, phone, chat, Twitter, Facebook, forms and a support portal. In addition, there are connections for other systems (e.g. Google Hangouts) from the Freshdesk Store or via API. A release system in the included support portal lets you individually distribute ready-made solutions to customers. Moreover, Freshdesk supports you through its detailed reporting and gamification features.

Our long-standing Freshdesk experts will be happy to assist you with the introduction of this ticket system and offer you free and non-binding demos.

Freshservice – ITSM, easy:
While Freshdesk is dedicated to external support, Freshservice focuses on in-house IT services, leading to the elimination of support channels such as Facebook. Freshservice scores highly with asset management, which allows you to map the entire IT infrastructure of your company. Tickets are linked to assets in order to be able to assign problems not only to users, but also to certain implements.

Supplementary, Freshservice provides a service catalog in which you can create customized forms for various internal services, such as employee onboarding or offboarding. The ticket created from such forms then comes directly with the right tasks for the right departments. For example, IT is given the task of “order a computer” while the HR department is assigned the task “schedule training”.

The ticketing itself works according to the ITIL principle and is divided into incidents (a ticket that is opened by the user), problems (a problem is subordinate to the incident), changes (measures that are supposed to solve the problems) and releases (changes) ).

Furthermore, Freshservice offers many more options, including a scheduler for regular tasks, knowledgebases, detailed reporting and approval management.

Freshsales:
Freshsales is a cloud-based CRM system that impresses with its ease of use and ease of setup. In addition to features such as lead, contact, and deal management, Freshsales stands out with a distinguished “Mobile Experience”. The handling and view on mobile devices ensures a quick and still comprehensive overview of all leads, even in the field. Thanks to the detailed reporting options, you always know what’s going on in your CRM.

Freshchat:
Freshchat allows you to embed a chat window on your website. The questions from this chat can either be answered by your employees or you can have the work done by a bot – of course a mixed operation is also possible. You can use Freshchat either as “standalone” or in combination with other Freshworks products like Freshsales (automatic lead generation through chatbots) or Freshdesk (support chat on websites)!

As a Google Cloud Premier Partner, Luciworks Platinum Partner and partner of Apigee, Freshworks and Expert System, Wabion offers integrated cloud solutions and services. We enable digital transformation.

Wabion GmbH
Limburgstrasse 31
D-73734 Esslingen
Mail: info@wabion.com
Phone: +49 711 25 25 52 - 0

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