Press release
Workforce Engagement Management Market 2019 To See Worldwide Massive Growth | Forecast & Organization Sizes 2025
Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying focused on capturing operational and agent performance information, interaction analytics audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
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This report focuses on the global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Engagement Management development in United States, Europe and China.
The key players covered in this study
Verint Systems
Calabrio
NICE
InVision
Aspect
Genesys
Teleopti
ZOOM International
Avaya (Verint)
KnoahSoft
Noble Systems
OpenText
Monet Software
CSI
VPI
InContact
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Market segment by Type, the product can be split into
Software
Hardware
Market segment by Application, split into
BFSI
Education
Government
Telecom & IT
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
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The study objectives of this report are:
To analyze global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players.
To present the Workforce Engagement Management development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
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