Press release
Contact Center Analytics Market 2019 Global Leaders: Genesys, 8X8, Mitel Networks, Verint Systems, Genpact Limited, SAP SE, NICE, Five9, Enghouse Interactive, CallMiner
Market Highlights
The contact center analytics solutions system helps to identify the customer needs, product problems and thereby provides solutions to improve the customer lifecycle. Increasing demand for customer’s satisfaction, the increasing demand for customer experience management, retaining the customers and competitive environment are the factors boosting the growth of the Contact Center Analytic Market. The market is expected to have high growth over the forecast period.
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Key Players
The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US), Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others.
Segments
For the purpose of this study, Market Research Future has segmented the market of contact center market into component, deployment, organization size, application, end-users and region.
Component
• Software
• Solutions
Deployment
• On-premises
• On-demand
Organization Size
• Small
• Medium
• Large
Application
• Workforce Optimization
• Risk Management
• Customer Experience Management
• Real-time Monitoring
• Others
End-users
• BFSI
• Government
• Retail
• Healthcare
• Manufacturing
• IT & Telecommunications
• Hospitality
• Defense
• Energy
• Others
Region
• North-America
• Europe
• Asia-Pacific
• RoW
Regional Analysis
Regionally, North-America accounted for the largest market share, increased adoption of new technological solutions, regional growth of the customer experience management and increasing customer expectations, hub for industries with large operation base and customer contact centers and increasing adoption of of cloud-based analytics solutions across various industries.
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Intended Audience
• Manufacturers
• Distributors
• Research firms
• Consultancy firms
• Software Developers
• Vendors
• Semiconductor Manufacturers
• End-user sectors
• Technology Investors
About Us:
At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.
MRFR team have supreme objective to provide the optimum quality market research and intelligence services to our clients. Our market research studies by Components, Application, Logistics and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help to answer all their most important questions.
In order to stay updated with technology and work process of the industry, MRFR often plans & conducts meet with the industry experts and industrial visits for its research analyst members
Media Contact:
Market Research Future
Office No. 528, Amanora Chambers
Magarpatta Road, Hadapsar,
Pune - 411028
Maharashtra, India
+1 646 845 9312
Email: sales@marketresearchfuture.com
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