openPR Logo
Press release

Global Contact Center as a Service Market Analysis by Top key Players: Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia

Contact Center as a Service Market

Contact Center as a Service Market

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels • A chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications.

In 2018, the global Contact Center as a Service market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Contact Center as a Service status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center as a Service development in United States, Europe and China.

Request for PDF Sample of this Research Report@ https://www.supplydemandmarketresearch.com/home/contact/139307?ref=Sample-and-Brochure&toccode=SDMRSE139307

The key players covered in this study
Five9
inContact
Talkdesk
Genesys
8x8
NewVoiceMedia
Serenova
Connect First
Noble Systems
Cisco (BroadSoft)
Evolve IP
Nuance
Talkdesk
Genesys
NewVoiceMedia
Content Guru
Puzzel (Intelecom)
Orange Business
Services
Capgemini
BT

Market segment by Type, the product can be split into
Onshore Outsourcing
Offshore Outsourcing

Get Instant Discount on this Research Report@ https://www.supplydemandmarketresearch.com/home/contact/139307?ref=Discount&toccode=SDMRSE139307

Market segment by Application, split into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Contact Center as a Service status, future forecast, growth opportunity, key market and key players.
To present the Contact Center as a Service development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center as a Service are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025

Get Detailed Analysis of this Research Report@ https://www.supplydemandmarketresearch.com/home/purchase?code=SDMRSE139307

Contact Us
info@supplydemandmarketresearch.com
https://supplydemandmarketresearch.com
Global Contact: +1-276-477-5910

About Supply Demand Market Research(SDMR)

We have a strong network of high powered and experienced global consultants who have about 10+ years of experience in the specific industry to deliver quality research and analysis.
Having such an experienced network, our services not only cater to the client who wants the basic reference of market numbers and related high growth areas in the demand side, but also we provide detailed and granular information using which the client can definitely plan the strategies with respect to both supply and demand side.

302-20 Misssisauga Valley, Missisauga,
L5A 3S1, Toronto

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Global Contact Center as a Service Market Analysis by Top key Players: Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia here

News-ID: 1627973 • Views: 962

More Releases from Supply Demand Market Research

Workplace Transformation Market Trends, Size and Industry Growth by Forecast to …
According to SDMR International, Workplace Transformation Market research report scope covers the in-depth business analysis considering major market dynamics, forecast parameters, and price trends for the industry growth. The report forecasts market sizing at global, regional and country levels, providing comprehensive outlook of industry trends in each market segments and sub-segments from 2019 to 2024. In order to create a collaborative and flexible working environment to increase the efficiency and the
Business Process Management (Bpm) In Real Estate Market Insight, Outlook By Orac …
According to SDMR International, Business Process Management (Bpm) In Real Estate Market research report scope covers the in-depth business analysis considering major market dynamics, forecast parameters, and price trends for the industry growth. The report forecasts market sizing at global, regional and country levels, providing comprehensive outlook of industry trends in each market segments and sub-segments from 2019 to 2024. The market is primarily driven by the growing demand for optimizing
Digit Joint Implant Market Size 2018 by Global Analysis, Supply Demand, Segments …
According to recent study by Supply Demand Market Research added a new survey report on Global Digit Joint Implant Market. The market has uncovered rapid development in the current and past years and is going to progress with continuing development in the upcoming years. In the market report, there is a section for the competitive landscape of the key players operating in the global market. The section also covers their
Solar Home Lighting Equipment Market 2018 Research by Business Opportunities, To …
According to recent study by Supply Demand Market Research added a new survey report on Global Solar Home Lighting Equipment Market. The market has uncovered rapid development in the current and past years and is going to progress with continuing development in the upcoming years. In the market report, there is a section for the competitive landscape of the key players operating in the global market. The section also covers

All 5 Releases


More Releases for Contact

Global Smart Contact Lenses Market Report 2018
Global Smart Contact Lenses Market Report 2018-2022: The report on Global Smart Contact Lenses Market, documents a detailed study of different aspects of the Global Smart Contact Lenses Market. It shows the steady growth in market in spite of the fluctuations and changing market trends. In the past four years the Global Smart Contact Lenses Market has grown to a booming value of $xxx million and is expected to grow more. Every
Contact Center Analytics Market - The Implementation of Contact Center Analytics
The significant benefits of contact center analytics is that it helps in monitoring the service quality of each employee-customer interactions and thereby help in streamlining operational and business issues. Contact center analytics also aid in reducing operational & overhead expenses. One time implementation of contact center analytics alleviate frequently repeated issues. Furthermore, customer experience is the valuable element in any contact center business segment. So it’s important in transforming
Global Contact Lenses Market Growth 2025
In this report, the global Contact Lenses market is valued at USD XX million in 2017 and is expected to reach USD XX million by the end of 2025, growing at a CAGR of XX% between 2017 and 2025. Geographically, this report is segmented into several key Regions, with production, consumption, revenue (million USD), market share and growth rate of Contact Lenses in these regions, from 2013 to 2025 (forecast), covering North
Incentivising Contact Centre Teams
The establishment of incentives is an important process for every contact centre, and the KPI’s are typically aligned with the overall corporate strategy and mission. How KPI’s are set, will in part be determined by the type of contact centre i.e. sales, service or support, and the indicators will consider customer satisfaction, operational efficiency, sales, and agent quality for example. Choosing the measurements for success and the subsequent rewards also
Contact Lens Market - Trends, Outlook 2025
A contact lens is a medical device used for cosmetic and therapeutic reasons, primarily for vision correction. Contact lens provides enhanced peripheral vision as it does not accumulate moisture from the atmosphere. The vast variety and affordability of contact lens make it a common lifestyle product. Contact lens provides high compatibility as it can be worn along with other eye wear choices such as sunglasses. Lenses offer clear peripheral and
In contact at last
NORRES PUR AS hose family with electrostatic discharge capability now also available with compatible CONNECT Safety Clamp Systems The use of wall materials that are conductive or capable of electrostatic discharge is often recommended for transport hoses in hazardous areas. Last year, NORRES Schlauchtechnik (Gelsenkirchen, Germany) unveiled its new, permanently antistatic PUR AS hose family with electrostatic discharge capability. The NORRES CONNECT Safety Clamp Systems 230, 231 and 232, which allow