Best Security Alarm System | Home Security Alarms | Security One
From the inception of the formation of the relationship with customers, securityoneonline.com instills a strict Code of Conduct for our sales representatives to adhere to mandating the method by which they are required to interact with customers and expressly outlining behaviors which are prohibited and the disciplinary consequences for a violation. If a contract is entered into, securityoneonline.com engages in its next level of customer service with a carefully designed measure to insure that our customers are fully informed of their rights, obligations, etc. concerning their agreements prior to the installation of their alarm system. To further this goal,securityoneonline.com has established compulsory detailed telephonic surveys which take place between corporate representatives and the customers in which numerous questions are asked to ascertain that the customer has a substantial understanding of the agreement prior to the installation of the system. The next level of customer service is performed following the installation of the system at which time a post-installation survey is performed telephonically between a corporate representative and the customer to insure that the installation was performed to their satisfaction and that the customer understands how to operate the system.
Following the performance of the surveys and throughout the life of the agreement, the customer has securityoneonline.com hour access to our customer service by dialing a toll free number. When the customer calls this number, the customer will be provided with information regarding any and all of the customer’s needs including but not limited to billing, account changes, information and training on how to use the equipment, service requests, equipment upgrade requests, etc. If the customer needs or wishes to move his/her residence or business, securityoneonline.com has several programs available to accommodate this situation including but not limited to installing the system in the customer’s new location provided that location is serviced by securityoneonline.com.
Ultimately, it is the long term vision of securityoneonline.com to be perceived not as the largest security organization, but as the company most valued by its customers. A customer referral is our greatest triumph.
Securityoneonline.com is delivering the best state-of-the-art security service and protection.
727 N 1550 E
Orem, Utah 84057
Tel: 888.584.5152 (Toll Free)
11601 Wilshire Blvd, Suite 500
Los Angeles, CA 90025
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