IVR Software Market to 2027 Exclusive Review by Industry Size and Share and Current Trends – 8X8, Aspect Software Parent, AT&T, Avaya, Cisco Systems, Convergys Corporation
An interactive voice response (IVR) is a software solution which accepts an arrangement of touch tone keypad selection and voice telephone input in order to provide suitable responses in the form of voice, call back, fax, email, or any other media. Usually these IVR are fragments of a larger applications that also comprise of database access. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
The Interactive Voice Response (IVR) market is anticipated to grow in the forecast period owing to driving factors such rising adoption of cloud based solutions and increased instances of advanced technology integration across myriad industry verticals. The market is likely to showcase opportunities for the untapped markets and growing awareness among patients.
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The "Global Interactive Voice Response (IVR) Market Analysis to 2027" is a specialized and in-depth study of the Interactive Voice Response (IVR) industry with a special focus on the global market trend analysis. The report aims to provide an overview of Interactive Voice Response (IVR) market with detailed market segmentation by type, deployment type, component, end-user, industry vertical and geography. The global Interactive Voice Response (IVR) market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Interactive Voice Response (IVR) market players and offers key trends and opportunities in the market.
The List of Companies
1. 8X8, Inc.
2. Aspect Software Parent, Inc.
3. AT&T Inc.
4. Avaya Inc.
5. Cisco Systems, Inc.
6. Convergys Corporation
7. Genesys Telecommunication Laboratories, Inc.
8. Nuance Communications, Inc.
9. Verizon Communications Inc.
10. West Corporation
The global Interactive Voice Response (IVR) market is segmented on the basis of type, deployment type, component, end user, industry vertical. Based type, the market is segmented as Touch-tone Based, Speed Based. On the basis of the deployment type the market is segmented as on-cloud and on-premises. On the basis of the component the market is segmented as Solution (Call Routing, Outbound, and Self-Service), Service (Managed Services, Professional Service). The market on the basis of the end user is classified as Large Enterprises, Small & Medium Enterprises. On the basis of the Industry Vertical the market is segmented as BFSI, Healthcare, Telecom, Media & Entertainment, Retail & E-commerce, Transport & Logistics, Government, and Others.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Interactive Voice Response (IVR) market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Interactive Voice Response (IVR) market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting Interactive Voice Response (IVR) market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Interactive Voice Response (IVR) market in these regions.
The reports cover key developments in the Interactive Voice Response (IVR) market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Interactive Voice Response (IVR) market are anticipated to lucrative growth opportunities in the future with the rising demand for Interactive Voice Response (IVR) in the global market. Below mentioned is the list of few companies engaged in the Interactive Voice Response (IVR) market.
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• Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global IVR Software Market
• Highlights key business priorities in order to assist companies to realign their business strategies.
• The key findings and recommendations highlight crucial progressive industry trends in IVR Software Market, thereby allowing players to develop effective long term strategies.
• Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
• Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
• Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to products, segmentation and industry verticals.
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Asterisk Service, a division of Ecosmob, global VoIP tech leaders, announced availability of CRM integrated IVR solution and services to integrate CRM into existing IVR solutions. Speaking on the occasion, the company’s VP said, “CRM-IVR integration is a natural progression on the path of delivery of superior customer experience while enhancing an organization’s performance.” Expanding further on the IVR-CRM integration he went on to say that an IVR system gains when
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Asterisk Service, a unit of global VoIP tech leaders Ecosmob, announced availability of CRM integrated IVR solutions for diverse industry segments such as hotels, hospitals, banks, insurance, service providers, call centers and ecommerce. Speaking on the occasion, the company’s VP said, “It is a general practice to source CRM from one vendor and IVR solution from another. This leads to disparities and one cannot make full use of the CRM
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