Service Delivery Automation Market is projected to reach USD 18.80 billion by 2025

The Global Service Delivery Automation Market was valued at USD 1.95 billion in 2016 and is projected to reach USD 18.80 billion by 2025, growing at a CAGR of 28.63% from 2017 to 2025.

Service delivery automation basically refers to replacement of manpower with technology in order to reduce operational costs and eliminate human error and thus achieve additional benefits. Service delivery automation can lower payroll costs by automating repetitive, high-volume transactional processes. Service delivery automation provides several benefits to the organizations that include – reduction in input labor, faster time to market, service management, improve business outcomes, high quality and consistency of service, high scalability and availability, and increase customer satisfaction.

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Various factors affecting the forecasted trend in the Service Delivery Automation market are discussed in detail with analysis of the same. The global market report covers all the drivers, trends, and challenges in the market within the analysis and for the elucidation of the forecast statistics. Furthermore, the global market report is dissected and analysed across its various segments such as by product type, by application, by end users, and by region.

By end users, the global Service Delivery Automation market is segmented into:

• Blue Prism
• Uipath SRL
• IBM Corporation
• Xerox Corporation
• Exilant Technologies Private Limited
• Softomotive Solutions Ltd.
• Celaton Limited
• Genfour Ltd.
• Nice Systems Ltd.
• Arago Us, Inc.
• Sutherland Global Services
• Automation Anywhere Inc.
• Ipsoft
• Openspan Inc.

End user X is the highest shareholder in terms of value and volume and End user Y is expected to record a high growth rate for the forecast period based on the data of the changing market trends.

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In terms of product type, the global Service Delivery Automation market is segmented into the following:

• Business Process Automation
o Generic Automation
o Process-Specific Automation
o Industry-Specific Automation

• IT Process Automation
o Infrastructure Automation
o Application Lifecycle Automation

Product X is currently leading in terms of value and volume owing to high demand from across all regions. Product Y is expected to gain traction since new technology and changing customers trends is expected to push the demand for it. Product Y is hence is expected to record the highest growth rate for the forecast period.

In terms of application, the global Service Delivery Automation market is segmented as follows:

• Healthcare and Pharmaceuticals
• IT and Telecom and Media
• Banking, Financial Services, and Insurance (BFSI)
• Travel, Hospitality and Transportation
• Retail and Consumer Goods
• Manufacturing and Logistics
• Others

Application X holds the highest share in the global Service Delivery Automation market. Application Y is expected to record the highest growth rate and can even surpass the market share of Application X by the end of the forecast period.

The global Service Delivery Automation market report provides a detailed analysis of the regional segmentation. The Service Delivery Automation market is segmented into the following regions:

• North America (U.S., Canada, Mexico)
• Europe (Germany, UK, France, Rest of Europe)
• Asia Pacific (China, India, Japan, Rest of Asia Pacific)
• Latin America (Brazil, Argentina, Rest of Latin America)
• Middle East & Africa

Region X is a more matured market and is the highest with US$ XX million in value at the end of 2017. Region Y is showcasing high growth rate as the overall income of the population is on the rise and people have a higher amount of disposable income available.

The global Service Delivery Automation market includes a detailed SWOT analysis and competitive landscape analysis as well that provides customers with key insights into what the top companies are working on. Every top player and their respective company profiles are covered in detail including the latest news and updates of acquisitions and mergers. For more details on the Service Delivery Automation market, visit our website here.

Table of Contents
Overview of the Market
1.2 Scope of Report
1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET INTELLIGENCE
3.1 Data Mining
3.2 Validation
3.3 Primary Interviews
3.4 List of Data Sources

4 GLOBAL SERVICE DELIVERY AUTOMATION MARKET OUTLOOK
4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis
4.5 Regulatory Framework

5 GLOBAL SERVICE DELIVERY AUTOMATION MARKET ORGANIZATION SIZE
5.1 Large Enterprises
5.2 Small and Medium Organizations

6 GLOBAL SERVICE DELIVERY AUTOMATION MARKET BY TYPE
6.1 Business Process Automation
6.1.1 Generic Automation
6.1.2 Process-Specific Automation
6.1.3 Industry-Specific Automation
6.2 IT Process Automation
6.2.1 Infrastructure Automation
6.2.2 Application Lifecycle Automation

7 GLOBAL SERVICE DELIVERY AUTOMATION MARKET BY COMPONENT
7.1 Software
7.2 Services

8 GLOBAL SERVICE DELIVERY AUTOMATION MARKET BY VERTICAL
8.1 Healthcare and Pharmaceuticals
8.2 IT and Telecom and Media
8.3 Banking, Financial Services, and Insurance (BFSI)
8.4 Travel, Hospitality and Transportation
8.5 Retail and Consumer Goods
8.6 Manufacturing and Logistics
8.7 Others

9 GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY GEOGRAPHY
9.1 Overview
9.2 North America Regional Market Estimates and Forecasts, 2012 – 2025
9.2.1 U.S.
9.2.2 Canada
9.2.3 Mexico
9.3 Europe Regional Market Estimates and Forecasts, 2012 – 2025
9.3.1 Germany
9.3.2 U.K.
9.3.3 France
9.3.4 Rest of Europe
9.4 Asia Pacific Regional Market Estimates and Forecasts, 2012 – 2025
9.4.1 China
9.4.2 Japan
9.4.3 India
9.4.4 Rest of Asia Pacific
9.5 Latin America Regional Market Estimates and Forecasts, 2012 – 2025
9.5.1 Brazil
9.5.2 Argentina
9.6 Rest of the World Regional Market Estimates and Forecasts, 2012 – 2025

10 GLOBAL SERVICE DELIVERY AUTOMATION MARKET COMPETITIVE LANDSCAPE
10.1 Overview
10.2 Company Market Share
10.3 Vendor Landscape
10.4 Key Development Strategies

11 COMPANY PROFILES
11.1 Blue Prism
11.1.1 Overview
11.1.2 Financial Performance
11.1.3 Product Outlook
11.1.4 Key Developments

11.2 Uipath SRL
11.2.1 Overview
11.2.2 Financial Performance
11.2.3 Product Outlook
11.2.4 Key Developments

11.3 IBM Corporation
11.3.1 Overview
11.3.2 Financial Performance
11.3.3 Product Outlook
11.3.4 Key Developments

11.4 Xerox Corporation
11.4.1 Overview
11.4.2 Financial Performance
11.4.3 Product Outlook
11.4.4 Key Developments

11.5 Exilant Technologies Private Limited
11.5.1 Overview
11.5.2 Financial Performance
11.5.3 Product Outlook
11.5.4 Key Developments

11.6 Softomotive Solutions Ltd.
11.6.1 Overview
11.6.2 Financial Performance
11.6.3 Product Outlook
11.6.4 Key Developments

11.7 Celaton Limited
11.7.1 Overview
11.7.2 Financial Performance
11.7.3 Product Outlook
11.7.4 Key Developments

11.8 Genfour Ltd.
11.8.1 Overview
11.8.2 Financial Performance
11.8.3 Product Outlook
11.8.4 Key Developments

11.9 Nice Systems Ltd.
11.9.1 Overview
11.9.2 Financial Performance
11.9.3 Product Outlook
11.9.4 Key Developments

11.10 Arago US, Inc.
11.10.1 Overview
11.10.2 Financial Performance
11.10.3 Product Outlook
11.10.4 Key Developments

11.11 Sutherland Global Services
11.11.1 Overview
11.11.2 Financial Performance
11.11.3 Product Outlook
11.11.4 Key Developments

11.12 Automation Anywhere Inc.
11.12.1 Overview
11.12.2 Financial Performance
11.12.3 Product Outlook
11.12.4 Key Developments

11.13 Ipsoft
11.13.1 Overview
11.13.2 Financial Performance
11.13.3 Product Outlook
11.13.4 Key Developments

11.14 Openspan Inc.
11.14.1 Overview
11.14.2 Financial Performance
11.14.3 Product Outlook
11.14.4 Key Developments

12 Appendix
12.1 Related Reports

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