Dovetail Software Releases New Company Website and Unveils Product Branding

Austin, TX., Jan. 24, 2010 - Dovetail Software announces rebranding that signifies Dovetail's commitment to providing best in class service and support products and solutions. Dovetail unveiled a new website and product name changes. Dovetail products’ feature functionality is unaltered, except for product enhancements provided with their latest releases.

"As a leading provider of products that manage all aspects of service and support for customers, clients, business partners, or employees, the rebranding campaign fits better with our product direction of aiming our attention on our core competencies of service and support, which results in greater breadth and depth of features." said Marilyn Rogers, Dovetail Marketing Director.

New brand names are as follows:

Dovetail Support Suite, formerly Dovetail CRM, is the product line that delivers world class service and support. Dovetail Support Suite includes web-based product modules that provide a unified system when combined, which manage all aspects of service and support for customers, clients, business partners, or employees. Dovetail Support Suite is ideal for Customer Service and Support, HR, IT, Facilities, and other departments.

Dovetail Support Suite includes the following modules:

· Dovetail Support Center: Dovetail Support Center allows customers to provide service for all types of requests in a variety of industries and industry segments. Customers can track questions, problems, issues, defects, or any other type of request.

· Dovetail Self-Service: Dovetail Self-Service enables your customers, clients, business partners, or employees to search a knowledge base and submit, update, and check requests over the web, improving customer satisfaction and reducing the load on your representatives. This easy, intuitive, and convenient application integrates tightly with Dovetail Support Center, enabling data to be shared across the modules.

· Dovetail Reporting: Dovetail Reporting provides management with rich, flexible, real-time reports and executive dashboards about support activities for in-depth analysis. Customers can use Dovetail’s standard reporting engine or their favorite reporting engine by using Dovetail’s open data schema with clear nomenclature.

Dovetail Products for Clarify, formerly Dovetail CRM for Clarify, is the product line that provides cost effective alternatives, enhanced functionality, and technical support for Clarify customers. Dovetail now provides the following packaged solutions that address a variety of problems for Amdocs/Clarify customers.

· Replacement Package: The Replacement Package enables customers to benefit from the value of Dovetail products, offering the functionality equivalent to Clarify, with additional capabilities.
· Independence Package: The Independence Package is designed for Amdocs Clarify users who wish to update their IT infrastructure (such as the version of your database, operating system, or system hardware) without upgrading Clarify, freeing them from an outdated system.
· Developer Package: The Developer Package is designed for Amdocs / Clarify developers who wish to create custom applications specific to their organization’s needs.
· Integration Package: The Integration Package is designed for developers who wish to create rich integrations with other systems. It includes the tools that Developers need for building applications and extending their Clarify / Dovetail system.

For more information, visit dovetailsoftware.com.

Dovetail Software is a worldwide leader in web-based customer support software and help desk products that enable organizations to provide effective support for both customers and employees. Dovetail is a privately held company, based in Austin, Texas.

Dovetail offers complete products with rich out-of-box functionality. Products are easy to implement, integrate, use, extend, and maintain. Dovetail leverages the most current web technology and architecture for reliability, scalability, and performance.

Dovetail Software, Inc.
4807 Spicewood Springs Rd
Bldg 4 Suite 200
Austin, TX 78759
USA

Press contact: Marilyn Rogers
mrogers@dovetailsoftware.com
(800) 684-2055

This release was published on openPR.