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Global Customer Information System Market Trends By Key Vender; Oracle, SAP, Cayenta, NorthStar Utilities Solutions, IBM, Wipro Limited, EG, Efluid SAS, Hydro-Comp Enterprises Ltd, Avertra Corp, Indra, Gentrack Ltd (Global), Fathom, ATS
Global Customer Information System Market
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Customer Information System Market size is expected to register an excellent growth over the forecast timeline as rising digital technology trends and changing customer behavior will drive the CIS industry demand. Mobile, IoT, and cloud technologies are creating massive changes in the way the data is distributed, managed, and used. The customers’ demand to be in control of their utility billing and consumption is a major factor driving the market growth. The CIS is a vital constituent of the meter-to-cash value chain for energy, electric, and natural gas utilities.
The growing government smart city initiatives also assist in augmenting the market growth. The smart cities are using innovative technologies to improve sustainability thereby managing the water, transport, infrastructure and energy in a better and smarter way. The customer information system solutions assist in improving customer experience by providing timely consumption and billing details. It provides robust rate calculators and bill processing engines along with account, customer, and multi-service management capabilities.
Top Key Players in Customer Information System Market:
1. Oracle
2. SAP
3. Cayenta
4. IBM
5. Wipro Limited
6. EG
7. Efluid SAS
8. Avertra Corp
9. Indra
10. ATS
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The CIS also offers features that are capable of supporting customer data entity and promoting a single point for customer contact. It also provides access to raw data, allowing utilities to design, execute, and manage customized marketing programs. The CIS also efficiently gathers and manages customer information, improves system operations, supports new marketing initiatives, provides flexible billing of commodities & services, and leverages e-commerce and the Internet, driving the customer information system market growth.
Customer Information System Market has penetrated into different application areas including electricity & power management, water & wastewater management, and utility gas management. The water & waste management segment dominates the customer information system market as the government is globally taking strategic steps to curb the wastage of water by enabling smart distribution of water depending on the customers’ usage pattern and area population. Furthermore, the increasing water consumption has made water utilities a dominant force in CIS selection and implementation market.
Furthermore, the region is a home to some of the leading customer information system providers including Oracle and IBM, driving regional growth. Europe also holds a large share in the global customer information system market as the companies operating in this region are accepting new technologies and innovations thereby bringing about changes in their legacy systems. The companies are also investing huge funds in the R&D to develop advanced electricity networks, accelerating the market growth.
The customer information system market is fragmented with the presence of a significant number of vendors. Some of the major players present in the market are Open International, Oracle, SAP, Cayenta, Agility CIS Ltd, NorthStar Utilities Solutions, IBM, Wipro Limited, VertexOne, EG, Efluid SAS, Hydro-Comp Enterprises Ltd, Avertra Corp, Indra, Gentrack Ltd (Global),, Hansen, Advanced Utility System, Fathom, and ATS.
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Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.
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