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eManager helps out-of-hours services meet care quality standards

01-19-2011 01:39 PM CET | Health & Medicine

Press release from: X-Genics

/ PR Agency: Allerton Communications
X-Genics, the leading provider of GP-focused compliance systems, is now also set to become the leading provider of compliance systems in the out-of-hours services (OOH) arena, helping OOH service providers achieve immediate quality measurement and improvement at a fraction of the cost of rival systems. The company’s one-stop system, already used by healthcare organisations across the country, addresses common concerns about how to achieve standardisation and reduce costs, while at the same time meeting Care Quality Commission (CQC) requirements and achieving real time reporting and monitoring.

The systematic approach offered by X-Genics is a highly effective tool to support providers in their drive to attain minimum or better quality standards across the board. Out-of-hours services have come under scrutiny by care quality regulators following incidents including the death of a patient who was treated by an OOH doctor. With the eManager package from X-Genics, OOH organisations can more easily enforce best practice and manage excellent quality standards. Managers can monitor, identify and mitigate risk factors and have access to full audit trails to show best practice has been followed in the event of any incidents. Currently there is no equivalent system on the market.

Bharat Patel, X-Genics CEO, said: “Suppliers of out-of-hours medical care provide a valuable, essential service of a generally high standard. However, a small number of incidents have highlighted risks, such as using unqualified GPs or staff. As ever, we approach this issue from the perspective of quality assurance, with the aim of protecting OOH services against unnecessary risk, and also providing evidence and proof of compliance.”

OOH services are widely expected to come under regulatory scrutiny with the transfer of purchasing from primary care trusts (PCTs) directly to GP practices.

Gerry Neary, Head of IT at Croydoc, one of the UK’s leading out-of-hours services, said: “The eManager solution represents incredible value for money compared to other systems, and it is extremely easy to use – which will result in continuing savings throughout its life. The ability effortlessly to achieve instant minimum standards is invaluable.”

Croydoc prides itself on being ahead of national developments. Originally set up in December 1995, it now provides the Croydon GP Co-op the means to deliver out-of-hours cover to the population of Croydon, Kingston, Sutton and Merton, covering a total population of 950,000 patients. The core service focus is the provision of telephone advice, consultations at a base and / or at home by doctors.

Bharat Patel commented: “At a time of austerity measures throughout healthcare, the ability to save up to 90% in costs is a truly compelling proposition – a very easy decision to make.”

Product focus

The eManager package for OOH providers comprises incident management, complaints management and Freedom of Information (FOI), staff appraisals and clinical staff appraisals. Users can expect additions such as an interactive operations manual and much more.

Further information:
Bharat Patel
+44 (0) 0845 680 9204

Media enquiries:
Allerton Communications
Peter Curtain
+44 (0)20 3137 2500

About X-Genics Limited

X-Genics is a provider of compliance software to businesses, professional groups and public-sector organisations. Its first product, eManager, is an effective, simple, easy to use software system designed to ensure regulatory and corporate governance compliance. The software supports internal policies and procedures concerning Human Resources, Health & Safety, Corporate Governance and Administration.

eManager requires minimum training to use and staff require no prior knowledge of the underlying legislation that governs these processes. It updates automatically with any incoming regulation, ensuring the highest levels of compliance across all sites.

X-Genics publishing partners include Government organisations, academic bodies, and other publishers in the regulatory field. The Company also provides bespoke products and training modules tailored to specific client and industry requirements, providing rapid implementation of compliance processes without the significant outlay or in-house infrastructure often required.

For more information, visit

Allerton Communications, 106 Weston Street, SE1 3QB London

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