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THE GLOBAL SPEECH ANALYTICS MARKET WAS VALUED AT USD 595.8 MILLION IN 2016 AND IS PROJECTED TO REACH USD 2902.99 MILLION BY 2025 TOP KEY PLAYERS ARE CLARABRIDGE, INC., NICE SYSTEMS LTD. , CALLMINER, INC. , AVAYA, INC. , VERINT SYSTEMS , HEWLETT PACKARD EN
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Sample Infographics:
Market Dynamics:
1. Market Drivers
1.1 Increasing Number of Call Centers
1.2 Growing Demand for Customer Relationship Management (CRM)
1.3 Increasing need for Risk Management.
1.4 Increasing Demand for Cloud-based and Real-Time Speech Analytics
2. Market Restraints
2.1 Costly Technology
2.2 Lack of Awareness of Speech Analytics Technologies
Market Segmentation:
The global Speech Analytics Market is segmented on the basis of Type, Vertical, Organization Size, Deployment Type, and region.
1. Global Telecom Cloud Market, by Type:
1.1 Solution
1.1.1 Dashboard and Reporting Tool
1.1.2 Speech engine
1.1.3 Analysis, Indexing and Query Tool
1.2 Service
1.2.1 Managed Services
1.2.2 Professional Services
2. Global Speech Analytics Market , by Vertical:
2.1 Healthcare and Life Sciences
2.2 Banking, Financial Services, and Insurance
2.3 Retail and Consumer goods
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2.4 Travel and Hospitality
2.5 Media and Entertainment
2.6 Government and Public Sector
2.7 Telecommunication and IT
2.8 Others
3. Global Speech Analytics Market , by Organization Size:
3.1 Large Companies
3.2 Small and Mid-sized Businesses
4. Global Speech Analytics Market , by Deployment Type:
4.1 On-premise
4.2 Cloud based
5. Global Speech Analytics Market , by Region:
5.1 North America (U.S., Canada, Mexico)
5.2 Europe (Germany, UK, France, Rest of Europe)
5.3 Asia Pacific (China, India, Japan, Rest of Asia)
5.4 Latin America (Brazil, Argentina, Rest of Latin America)
5.5 Rest of the World
Competitive Landscape:
The major players in the market are as follows:
1. Clarabridge, Inc.
2. Nice Systems Ltd.
3. Callminer, Inc.
4. Avaya, Inc.
5. Verint Systems
6. Hewlett Packard Enterprise
7. Genesys Telecommunications Laboratories, Inc.
8. Incontact, Inc.
9. Calabrio, Inc.
10. Interactive Intelligence Group, Inc.
These major players have adopted various organic as well as inorganic growth strategies such as mergers & acquisitions, new product launches, expansions, agreements, joint ventures, partnerships, and others to strengthen their position in this market.
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