Global Speech Analytics Market Research and Forecast, 2018-2023

Global speech analytics market, size, share, market trends, research and analysis report by deployment (on-premise deployment, on-cloud deployment) by type (speech engine, indexing, analysis and query tools, dashboard and reporting tools) forecast 2018-2023

“Surging customer intelligence services demand across the globe to fuel the global speech analytics market”

According to OMR analysis, the global speech analytics market is estimated to grow significantly during the forecast period 2018-2023. The global speech analytics market is segmented on the basis of deployment type, organization size, type, end-user and regional outlook. The report provides detailed & insightful chapters which include market overview, key findings, strategic recommendations, market estimations, market determinants, key company analysis, market insights, company profiling, market segmentation, geographical analysis, analyst insights and predictive analysis of the market.

Full report of global speech analytics market is available at https://www.omrglobal.com/industry-reports/speech-analytics-market/

Speech analytics is the process of analyzing recorded calls in order to collect customer information for further improved communication. Speech analytics turn calls into improved customer loyalty, efficiency, and agent performance. Major factors that are propelling the market include increasing demand for customer intelligence services, rising significance for real-time speech analytics, and growing BPO (Business Process Outsourcing) sector across the globe. Furthermore, rising requirement for risk management and compliance, and increasing importance of voice in multichannel world are further augmenting the global speech analytics market. However, the market is likely to get hampered by the factors such as data security concerns due to exchange of data, and high cost of analytics services. Besides this, integration with advance technology such as robotics and IoT devices, rising demand for cloud-based solutions, and growing demand to understand customer’s requirement are likely to provide number of opportunities to the market.

Geographically, the market has been segmented into North America, Europe, Asia-Pacific, Rest of the World (RoW). North America is expected to dominate the global speech analytics market over the forecast period. The growth of the region is attributed to increase in digital marketing spending and investment through Central Intelligence Agency’s (CIA) in the region. Moreover, it has been reported by National Alliance on Mental Illness that around 1 in 5 of the American population suffers from mental illness, and many mental illnesses do not have proper analytical tests to conclude a particular behavior of the patients. This further spur the speech analytics market of the region. Moreover, Asia-Pacific region is expected to register higher growth than any other region over the forecast period. The growth of the region is attributed to increasing demand for customer intelligence services across emerging economies of the region such as China and India.

The report covers
Comprehensive research methodology of global speech analytics market.
This report also includes a detailed and extensive market overview with analyst insights & key market trends.
An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
Analysis of regional regulations and other government policies impacting the global speech analytics market.
Insights about market determinants which are stimulating the global speech analytics market.
Detailed and extensive market segments with regional distribution of forecasted revenues.
Extensive profiles and recent developments of market players.

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