Outsourced Call Centers Market Report 2019 - Top Companies Xerox Corporation, International Business Management Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis, Infinit-O, PSI, Sitel Worldwide Corporation

In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

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The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.

The Outsourced Call Centers report provides an independent information about the Outsourced Call Centers industry supported by extensive research on factors such as industry segments, size & trends, inhibitors, dynamics, drivers, opportunities & challenges, environment & policy, cost overview, porter’s five force analysis, and key companies profiles including business overview and recent development.

The report would be based on industry data clearly referenced from authentic and reliable information sources such as statistics, industry associations, website of ministry and companies etc, market research reports, magazines, trade journals, annual reports, presentations, telephone interview etc.

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The Top Key Players included in this Outsourced Call Centers market Report are Xerox Corporation, International Business Management Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis, Infinit-O, PSI, Sitel Worldwide Corporation.

The report includes regions as follows: North America, US, Canada, Mexico, Europe, UK, Sweden, Germany, Spain, Russia, France, Rest of Europe, Asia & Pacific, China, Japan, India, Korea, Australia, Southeast Asia, Rest of Asia & Pacific, LAMEA, Latin America , Middle East, Africa

Table of Content:
Global Outsourced Call Centers Market Research Report 2019
Chapter One: Report Overview
Chapter Two: Global Growth Trends
Chapter Three: Market Share by Key Players
Chapter Four: Breakdown Data by Type and Application
Chapter Five: United States
Chapter Six: Europe
Chapter Seven: China
Chapter Eight: Japan
Chapter Nine: Southeast Asia
Chapter Ten: India
Chapter Eleven: Central & South America
Chapter Twelve: International Players Profiles

12.1 Xerox Corporation
12.1.1 Xerox Corporation Company Details
12.1.2 Company Description and Business Overview
12.1.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.1.4 Xerox Corporation Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.1.5 Xerox Corporation Recent Development

12.2 IBM Global Services
12.2.1 IBM Global Services Company Details
12.2.2 Company Description and Business Overview
12.2.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.2.4 IBM Global Services Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.2.5 IBM Global Services Recent Development

12.3 CGS
12.3.1 CGS Company Details
12.3.2 Company Description and Business Overview
12.3.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.3.4 CGS Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.3.5 CGS Recent Development

12.4 Datamark, Inc.
12.4.1 Datamark, Inc. Company Details
12.4.2 Company Description and Business Overview
12.4.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.4.4 Datamark, Inc. Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.4.5 Datamark, Inc. Recent Development

12.5 Infinit Contact
12.5.1 Infinit Contact Company Details
12.5.2 Company Description and Business Overview
12.5.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.5.4 Infinit Contact Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.5.5 Infinit Contact Recent Development

12.6 Five9
12.6.1 Five9 Company Details
12.6.2 Company Description and Business Overview
12.6.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.6.4 Five9 Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.6.5 Five9 Recent Development

12.7 Runway
12.7.1 Runway Company Details
12.7.2 Company Description and Business Overview
12.7.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.7.4 Runway Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.7.5 Runway Recent Development

12.8 Invensis
12.8.1 Invensis Company Details
12.8.2 Company Description and Business Overview
12.8.3 Outsourced Call Centers (Outsourced Contact Centers) Introduction
12.8.4 Invensis Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2013-2018)
12.8.5 Invensis Recent Development
…Continued

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