Press release
Top Companies in Customer Care BPO Market - Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
Customer Care BPO Market
This report studies the Customer Care BPO market status and outlook of global and major regions, from angles of players, regions, product and end Application/industries; this report analyzes the top players in global and major regions, and splits the Customer Care BPO market by product and Application/end industries.
In 2017, the global Customer Care BPO market size was 52615.90 million US$ and it is expected to reach 81688.00 million US$ by the end of 2025, with a CAGR of 5.65% during 2018-2025.
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Various factors affecting the forecasted trend in the Customer Care BPO market are discussed in detail with analysis of the same. The global market report covers all the drivers, trends, and challenges in the market within the analysis and for the elucidation of the forecast statistics. Furthermore, the global market report is dissected and analysed across its various segments such as by product type, by application, by end users, and by region.
By end users, the global Customer Care BPO market is segmented into:
• Teleperformance SA
• Convergys
• Arvato
• Sykes Enterprises
• Atento
• TeleTech Holdings
• Serco
• Acticall (Sitel)
• Alorica
• Webhelp
• Amdocs
• Transcom
• Comdata
• West Corporation
• Infosys BPM
• StarTek Inc
• Others
End user X is the highest shareholder in terms of value and volume and End user Y is expected to record a high growth rate for the forecast period based on the data of the changing market trends.
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The global Customer Care BPO market report provides a detailed analysis of the regional segmentation. The Customer Care BPO market is segmented into the following regions:
• United States
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America
Region X is a more matured market and is the highest with US$ XX million in value at the end of 2017. Region Y is showcasing high growth rate as the overall income of the population is on the rise and people have a higher amount of disposable income available.
The global Customer Care BPO market includes a detailed SWOT analysis and competitive landscape analysis as well that provides customers with key insights into what the top companies are working on. Every top player and their respective company profiles are covered in detail including the latest news and updates of acquisitions and mergers. For more details on the Customer Care BPO market, visit our website here.
Table of Content
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2013-2025)
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application (2013-2025)
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences 7
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global Customer Care BPO Market Size
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions (2013-2025)
2.2.2 Customer Care BPO Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Key Factors
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Customer Care BPO Market Size by Players
3.1.1 Global Customer Care BPO Revenue by Players (2013-2018)
3.1.2 Global Customer Care BPO Revenue Market Share by Players (2013-2018)
3.1.3 Global Customer Care BPO Market Concentration Ratio (CR5)
3.2 Customer Care BPO Key Players Head office and Area Served
3.3 Key Players Product/Solution/Service
3.4 Established Date
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Customer Care BPO Market Size by Type (2013-2018)
4.2 Global Customer Care BPO Market Size by Application (2013-2018)
Continued…
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