Virtual PBX Market 2018 Supply And Demand Scenarios | Marvelous Growth of 15.6% | Top Players Review by 2024
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Digi launches virtual phone system Omni
In August 2018- Digi Telecommunications (Digi) has launched an affordable enterprise virtual phone system called Omni, largely targeting the thousands of small and medium-sized enterprises (SMES) and start-ups in the country. Omni which is ‘PBX 2.0’, can turn any smartphone into a call center. It is managed by an app on the smartphone and a web dashboard.
Omni also comes with a fixed line prefix, doing away with the need to share personal mobile numbers for business purposes and enabling its users to project a more ‘business credible’ way of working. Customers do not have to sign up to Digi in order to use Omni, and the Omni virtual phone system is not tied to any Digi Prepaid or Postpaid plan. Anyone can subscribe to Omni, the company said. Other key benefits include the ability to monitor real-time activities via an online dashboard, route calls intelligently and set up to 50 smartphones to ring in sequence or simultaneously.
Increased employee productivity to promote growth in the virtual PBX market
Reduction in the total cost of the ownership by bringing the capital expenditure as the phone needs yearly phone fees drives the growth of the virtual PBX market. In addition, increased employee productivity and improved consumer satisfaction is strengthening the virtual PBX market. Cost savings through reduced phone and fax charges is aiding the market growth. However, mismatched hardware such as switches and equipment’s are the factor curtailing the virtual PBX market during the forecast period. Furthermore, Growth in mobile telecommunication technology has enabled people to remain connected to the Internet from anywhere in the world. This has created the need to develop specialized solutions for mobile operating systems such as Android and IOS. On the other hand, increasing adoption of Telco clouds, small and medium sized enterprises are relying more on virtual PBX. This in turn is creating several growth opportunities for the key players in the Virtual PBX market over the years to come.
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Americas region to contribute to growth in the global virtual PBX market
Americas dominated the virtual PBX market. The growth in the Americas is due to the most of the contribution from the U.S. The flexible IT support and leveraging the IT infrastructure primarily drives the majority of the companies in this region. Moreover, increasing use of cloud and internet solutions is anticipated to expand at the rapid pace in the Asia Pacific region.
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