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Contact Center as a Service Market 2019 by Key Players Analysis-Five9, inContact, Talkdesk, Genesys, NewVoiceMedia, Serenova, Evolve IP, Nuance, Talkdesk, Genesys, Services, Capgemini, and BT

02-07-2019 07:31 AM CET | IT, New Media & Software

Press release from: Orian Research

Contact Center as a Service Market Overview 2019

Contact Center as a Service Market Overview 2019

The comprehensive market study on Contact Center as a Service Market Research Report gives up to date information of this industry, offering progress and profitability of the global market. Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels.

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TA chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications. Further, Global Contact Center as a Service Market report analyses the development opportunities as well as the threats to the market, business tactics, sales volume and latest developments taking place in Contact Center as a Service Market.

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This research report categorizes the global Contact Center as a Service market by top players/brands, region, type and end user. This report also studies the global Contact Center as a Service market status, competition landscape, market share, growth rate, future trends, market drivers, opportunities and challenges, sales channels and distributors. The Following Manufacturers are covered in this report, with sales, revenue, and market share for each company:
• Five9
• inContact
• Talkdesk
• Genesys
• 8x8
• NewVoiceMedia
• Serenova
• Connect First
• Noble Systems
• Cisco (BroadSoft)
• NewVoiceMedia
• Content Guru
• Puzzel (Intelecom)
• Orange Business
• Services
• Capgemini
• BT
• …

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The Contact Center as a Service Market 2019 report focuses on all the key geographical regions of the industry- United States, Europe, China, Japan, Southeast Asia and India. In addition to this, it studies several sub regions that provide greater and more detailed insights into the development of the industry. The brilliant study report on Contact Center as a Service market underlines the top market players based on the various objectives of an organization their strategies, the approaches used by them, company profiles, product portfolio, as well as production, upstream raw material, downstream demand analysis, and methodologies.

Market segment by Type, the product can be split into
• Onshore Outsourcing
• Offshore Outsourcing

Market segment by Application, split into
• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others

The study objectives of this report are:-

• To analyze global Contact Center as a Service status, future forecast, growth opportunity, key market and key players.
• To present the Contact Center as a Service development in United States, Europe and China.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by product type, market and key regions.

Finally, the Contact Center as a Service Market report gives detail insight of sales channel, distributors, traders and dealers, sales channel, future trend, distributors, traders and dealers, research findings and conclusion, appendix, methodology, analyst introduction, data source.

Table of Content-

1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application
5 United States
6 Europe
7 China
8 Japan
9 Southeast Asia
10 India
11 Central & South America
12 International Players Profiles
13 Market Forecast 2019-2025
14 Analyst's Viewpoints/Conclusions
15 Appendix

About Us:
Orian Research is one of the most comprehensive collections of market intelligence reports on the World Wide Web. Our reports repository boasts of over 500000+ industry and country research reports from over 100 top publishers. We continuously update our repository so as to provide our clients easy access to the world's most complete and current database of expert insights on global industries, companies, and products. We also specialize in custom research in situations where our syndicate research offerings do not meet the specific requirements of our esteemed clients.

Contact Us:
Ruwin Mendez
Vice President – Global Sales & Partner Relations
Orian Research Consultants
US: +1 (415) 830-3727| UK: +44 020 8144-71-27
Email: info@orianresearch.com
Website: www.orianresearch.com
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