Press release
2019 Contact Center Software Market Is Booming Worldwide | 8x8, Inc., Alcatel-Lucent Enterprise, Ameyo (Drishti-Soft), Avaya Inc.
This report studies the Contact Center Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact Center Software market by product type and applications/end industries. Evolution of the technology has changed the way enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market.Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels. The global Contact Center Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of 13.5% between 2017 and 2023.
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Market Segment by Companies, this report covers:
- 8x8, Inc.
- Alcatel-Lucent Enterprise
- Ameyo (Drishti-Soft)
- Avaya Inc.
- Cisco
- Enghouse Interactive Inc.
- Five9, Inc.
- Genesys
- Huawei Technologies Co., Ltd.
- Mitel Networks Corporation
- Oracle
- SAP
- Unify, Inc.
Market Segment by Type, covers:
- Cloud
- On-Premises
Market Segment by Applications, can be divided into:
- Large Enterprises
- Small and Medium-sized Enterprises
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There are 15 Chapters to deeply display the Global Contact Center Software market.
Chapter 1, to describe Contact Center Software product scope, market overview, market opportunities, market driving force and market risks Chapter 2 to profile the top manufacturers of Contact Center Software, with price, sales, revenue and global market share of Contact Center Software in 2017 and 2018
Chapter 3, the Contact Center Software competitive situation, sales, revenue and global market share of top manufacturers are analyzed emphatically by landscape contrast. Chapter 4, the Contact Center Software breakdown data are shown at the regional level, to show the sales, revenue and growth by regions, from 2014 to 2019.
Chapter 5, 6, 7, 8 and 9, to break the sales data at the country level, with sales, revenue and market share for key countries in the world, from 2014 to 2019. Chapter 10 and 11, to segment the sales by type and application, with sales market share and growth rate by type, application, from 2014 to 2019
Chapter 12, Contact Center Software market forecast, by regions, type and application, with sales and revenue, from 2019 to 2024 Chapter 13, 14 and 15, to describe Contact Center Software sales channel, distributors, customers, research findings and conclusion, appendix and data source.
This report focuses on Contact Center Software in global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
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