Allstate Tests Claim Satisfaction Guarantee in Indiana, Ohio and Michigan12/14/2010 - Northbrook, IL
Allstate (NYSE: ALL), the company that first brought consumers Accident Forgiveness, Deductible Rewards ® and the Safe Driving Bonus® check, this week began testing the Allstate Claim Satisfaction Guarantee, a new product feature added at no additional cost to standard auto policies in Indiana, Ohio and Michigan.
This test is the latest chapter in Allstate's history of introducing innovative products and services to consumers. Allstate's innovative Your Choice Auto product, which includes features like Accident Forgiveness, Deductible Rewards® and the Safe Driving Bonus® check, was introduced in 2004 and is now available to consumers in 46 states. Most recently, Allstate introduced "Good Hands Roadside" – a pay-as-you-go auto service program without a sign-up fee.
Allstate's Claim Satisfaction Guarantee is simple. If, for any reason, an eligible customer is not happy with the service they receive on a paid auto claim, Allstate will provide a credit to their policy for the premium amount. The feature has been automatically added, at no additional cost, to standard auto policies in the three test states.
To receive the credit, eligible customers need to express their dissatisfaction in writing within 180 days of the incident that triggered the claim. A policy credit equal to the customer's car insurance premium for that policy period will be provided.
Allstate car insurance customers countrywide are backed by one of the largest claims operations in the industry that is available to them 24 hours a day every day of the year. Our customers can talk to a representative any time of the day or night at 1-800-Allstate or file an online claim 24/7 at Allstate.com. Allstate guarantees repairs made at any Allstate Good Hands® Repair Network shop or Sterling Auto Body Center for as long as our customers own their car. If it's not right, bring it back and we'll fix it. The Claim Satisfaction Guarantee takes this a step further for standard auto customers in Indiana, Ohio and Michigan by guaranteeing the entire customer experience on a paid auto claim.
Customers in Indiana, Ohio and Michigan who have questions about the Claim Satisfaction Guarantee should contact their Allstate agent, call 1-800-Allstate or visit www.allstate.com/satisfaction.
The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held personal lines insurer. Widely known through the "You're In Good Hands With Allstate®" slogan, The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held personal lines insurer. Widely known through the "You're In Good Hands With Allstate®" slogan, Allstate is reinventing protection and retirement to help more than 17 million households insure what they have today and better prepare for tomorrow. Consumers access Allstate insurance products (auto, home, life and retirement) and services through Allstate agencies, independent agencies, and Allstate exclusive financial representatives in the U.S. and Canada, as well as via www.allstate.com and 1-800 Allstate®.
Chris D is an advocate for Allstate Insurance Digital Newsroom
Allstate Insurance Corporate Headquarters
2775 Sanders Road
Northbrook, IL 60062
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