IVR System Market, 2023 Growth and Key Business Strategies by Top Leading Industry Players - Aspect software Inc., Avaya Inc., Cisco Systems Inc., Convergys Crop., Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc.

Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.

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Major Market Players Included in This Report:

• Aspect software Inc.
• Avaya Inc.
• Cisco Systems Inc.
• Convergys Crop.
• Dialogic Corporation
• Mitel Networks Corporation
• Nuance Communications Inc.
• True Image Interactive Inc.
• Verizon Communication Inc.
• Voicent Communications Inc.
• Enghouse Systems Limited

Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.

The report segments the IVR system market on the basis of services, deployment type, industry verticals, and geography. On the basis of services, it is divided into outbound and inbound services. On the basis of deployment type, it is classified into on-premises and cloud. On the basis of industry verticals, it is categorized into Banking Financial Services and Insurance (BFSI), healthcare, hospitality, IT & telecommunication, and others. By geography, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

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IVR System Market Key Segments:

By Component

• Outbound Services
• Inbound Services

By Deployment-Type

• On-Premises
• Cloud

By Industry Verticals

• Banking Financial Services and Insurance (BFSI)
• Healthcare
• Hospitality
• IT & Telecommunication

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