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Daisho Blacksmith establishes support community and bundles customer service

12-07-2010 09:29 AM CET | IT, New Media & Software

Press release from: Daisho Blacksmith GmbH

Daisho Blacksmith establishes support community and bundles

• Developer of personal information management (PIM) software DAISHO bundles customer communication in support community
• Dialogue platform attends also to advancement of the productivity software

Munich, December 6th, 2010. Solution provider Daisho Blacksmith has established an Anglophone support community for its customers to bundle its international customer service and to answer all questions concerning the multifunctional personal information management (PIM) software DAISHO. On this dialogue platform users receive quick and competent support. They can directly communicate their needs and wishes relating to the professional self management software, DAISHO. In this way Daisho Blacksmith can adjust the further development of its PIM tool to even better suit its customer’s requirements.
The support community is subdivided in three categories. In the “Ask a question“ section all questions which pop up in handling the tool for self, time, contact and project management will be answered. Common problems while getting acquainted with DAISHO can be posted in the category “Report a Problem”. The Daisho Blacksmith Team offers timely solutions for the reported problems. In the “Share an Idea” area, is a collection of all ideas and proposals for the PIM software with project management functions. Using this customer support platform, the customer support community should become a communicative platform for a vivid exchange among the users and the Daisho Blacksmith team.

Daisho Blacksmith sets high value on customer focus:
„The active dialogue with our customers is a foundation stone for an innovative advancement of our PIM software. With this new platform we are enabled to account for customers requirements and wishes in the further development of DAISHO”, says Klaus Wiedemann, Founder and CEO of Daisho Blacksmith.
“At the moment our customers can join the beta test for the new release of DAISHO: The beta version is available on the download section of our website (www.daisho-blacksmith.com/en/software/download.html). Users who take part at the beta test and provide feedback by filling out a questionnaire will receive a 30% discount on the new full version DAISHO 4.1”, states Klaus Wiedemann.

About Daisho Blacksmith:
Daisho Blacksmith GmbH, Munich, has developed DAISHO - a mobile and platform independent software tool for personal information management (PIM) with project management functions.
The software is targeted to all professionals who work in project oriented, flexible and mobile fields – especially freelancers. The productivity software DAISHO, contains professional time management and contact relation management (CRM) tools, organizes daily communication via an integrated email client and leverages the skypeTM platform for quick communication. Additional tools like notes and the administration of different working environments are also included. Functions for structuring tasks and projects as well as following up on milestones constitute the base for efficient personal project management.
The PIM Software DAISHO can be installed on a USB stick which allows the users to work on any notebook, netbook or desktop PC without further installation. The software is based on Java and runs trouble-free on Windows PCs, Apple Macs and Linux computers.

Contact:
Daisho Blacksmith GmbH
Daniela Schneider
Landsberger Straße 293
D-80687 Munich, Germany
phone +49-89. 58 90 98 98 – 0
emai: info @ daisho-blacksmith.com
Internet: www.daisho-blacksmith.com

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