Social Customer Relationship Management (CRM) Software Market Size, Insights, Trends, Outlook 2019 | Top Key Players: SAP AG , Oracle , Microsoft Dynamics CRM , Jive Software , Lithium Technologies , Visible Technologies

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.

The Social Customer Relationship Management (CRM) Software Market research report highlights the detailed analysis of industry participation, growth factors, development trends, size, leading manufacturers and forecast for 2025. The report also reviews innovative business strategies, value-added factors and opportunities of business.

The global Social Customer Relationship Management (CRM) Software market was valued at million US$ in 2018 and will reach million US$ by the end of 2025, growing at a CAGR of during 2019-2025.

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The key players covered in this study

• Salesforce.com
• SAP AG
• Oracle
• Microsoft Dynamics CRM
• Jive Software
• Lithium Technologies
• Visible Technologies
• Artesian Solutions
• Bazaarvoice
• QuestBack
• Attensity Group
• Leaf Group
• Kana Software

Market segment by Type, the product can be split into

• Cloud-based
• On-premises

Market segment by Application, split into

• SMEs
• Large Enterprises

The study objectives of this report are:

To analyze global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.
To present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

Segment by Regions

• North America
• Europe
• China
• Japan
• Southeast Asia
• India

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Table of contents:

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud-based
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2025)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Social Customer Relationship Management (CRM) Software Market Size
2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Social Customer Relationship Management (CRM) Software Market Size by Regions (2013-2025)
2.2.2 Social Customer Relationship Management (CRM) Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Social Customer Relationship Management (CRM) Software Market Size by Manufacturers
3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2013-2018)
3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.2 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.3 Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service
3.4 Date of Enter into Social Customer Relationship Management (CRM) Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018)
4.2 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018)
TOC continued…!

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