ITSM Global Market 2018: Key Players – BMC Software, CA Technologies, Servicenow, Cherwell Software, HPE

ITSM Industry

Description

Wiseguyreports.Com Adds “ITSM -Market Demand, Growth, Opportunities and Analysis Of Top Key Player Forecast To 2024” To Its Research Database

This report focuses on the global ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM development in United States, Europe and China.

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology. 

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. 

In 2017, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study 

BMC Software 
CA Technologies 
Servicenow 
Cherwell Software 
HPE 
Citrix Systems 
Axios Systems 
IBM 
Heat Software 
Hornbill

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Market segment by Type, the product can be split into 
Service portfolio management 
Configuration and change management 
Service desk software 
Operations and performance management 
Dashboard, reporting, and analytics

Market segment by Application, split into 
Banking, Financial Services, and Insurance (BFSI) 
Telecommunication and IT 
Healthcare and life sciences 
Retail and Consumer Packaged Goods (CPG) 
Government and public sector 
Energy and utilities 
Travel and hospitality 
Manufacturing 
Education

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India 
Central & South America

The study objectives of this report are: 
To analyze global ITSM status, future forecast, growth opportunity, key market and key players. 
To present the ITSM development in United States, Europe and China. 
To strategically profile the key players and comprehensively analyze their development plan and strategies. 
To define, describe and forecast the market by product type, market and key regions.

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Table of Contents

1 Report Overview 
1.1 Study Scope 
1.2 Key Market Segments 
1.3 Players Covered 
1.4 Market Analysis by Type 
1.4.1 Global ITSM Market Size Growth Rate by Type (2013-2025) 
1.4.2 Service portfolio management 
1.4.3 Configuration and change management 
1.4.4 Service desk software 
1.4.5 Operations and performance management 
1.4.6 Dashboard, reporting, and analytics 
1.5 Market by Application 
1.5.1 Global ITSM Market Share by Application (2013-2025) 
1.5.2 Banking, Financial Services, and Insurance (BFSI) 
1.5.3 Telecommunication and IT 
1.5.4 Healthcare and life sciences 
1.5.5 Retail and Consumer Packaged Goods (CPG) 
1.5.6 Government and public sector 
1.5.7 Energy and utilities 
1.5.8 Travel and hospitality 
1.5.9 Manufacturing 
1.5.10 Education 
1.6 Study Objectives 
1.7 Years Considered

2 Global Growth Trends 
2.1 ITSM Market Size 
2.2 ITSM Growth Trends by Regions 
2.2.1 ITSM Market Size by Regions (2013-2025) 
2.2.2 ITSM Market Share by Regions (2013-2018) 
2.3 Industry Trends 
2.3.1 Market Top Trends 
2.3.2 Market Drivers 
2.3.3 Market Opportunities

....

12 International Players Profiles 
12.1 BMC Software 
12.1.1 BMC Software Company Details 
12.1.2 Company Description and Business Overview 
12.1.3 ITSM Introduction 
12.1.4 BMC Software Revenue in ITSM Business (2013-2018) 
12.1.5 BMC Software Recent Development 
12.2 CA Technologies 
12.2.1 CA Technologies Company Details 
12.2.2 Company Description and Business Overview 
12.2.3 ITSM Introduction 
12.2.4 CA Technologies Revenue in ITSM Business (2013-2018) 
12.2.5 CA Technologies Recent Development 
12.3 Servicenow 
12.3.1 Servicenow Company Details 
12.3.2 Company Description and Business Overview 
12.3.3 ITSM Introduction 
12.3.4 Servicenow Revenue in ITSM Business (2013-2018) 
12.3.5 Servicenow Recent Development 
12.4 Cherwell Software 
12.4.1 Cherwell Software Company Details 
12.4.2 Company Description and Business Overview 
12.4.3 ITSM Introduction 
12.4.4 Cherwell Software Revenue in ITSM Business (2013-2018) 
12.4.5 Cherwell Software Recent Development 
12.5 HPE 
12.5.1 HPE Company Details 
12.5.2 Company Description and Business Overview 
12.5.3 ITSM Introduction 
12.5.4 HPE Revenue in ITSM Business (2013-2018) 
12.5.5 HPE Recent Development 
12.6 Citrix Systems 
12.6.1 Citrix Systems Company Details 
12.6.2 Company Description and Business Overview 
12.6.3 ITSM Introduction 
12.6.4 Citrix Systems Revenue in ITSM Business (2013-2018) 
12.6.5 Citrix Systems Recent Development 
12.7 Axios Systems 
12.7.1 Axios Systems Company Details 
12.7.2 Company Description and Business Overview 
12.7.3 ITSM Introduction 
12.7.4 Axios Systems Revenue in ITSM Business (2013-2018) 
12.7.5 Axios Systems Recent Development 
12.8 IBM 
12.8.1 IBM Company Details 
12.8.2 Company Description and Business Overview 
12.8.3 ITSM Introduction 
12.8.4 IBM Revenue in ITSM Business (2013-2018) 
12.8.5 IBM Recent Development 
12.9 Heat Software 
12.9.1 Heat Software Company Details 
12.9.2 Company Description and Business Overview 
12.9.3 ITSM Introduction 
12.9.4 Heat Software Revenue in ITSM Business (2013-2018) 
12.9.5 Heat Software Recent Development 
12.10 Hornbill 
12.10.1 Hornbill Company Details 
12.10.2 Company Description and Business Overview 
12.10.3 ITSM Introduction 
12.10.4 Hornbill Revenue in ITSM Business (2013-2018) 
12.10.5 Hornbill Recent Development

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