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Outsourced Customer Care Services Market Value Chain Analysis with Key Participants Accenture, Aegis Global, Alorica, Amdocs, Convergys, Infosys, Sitel, STARTEK, Sykes Enterprises, Incorporated, SYNNEX, Teleperformance, TTEC, Transcom and West Corporation
Outsourced Customer Care Services Market
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Many companies have been exploiting the numerous opportunities offered by outsourced customer care services market to extend their profit margins and meet client requirements. These services help businesses better manage their consumer base and cater to their requirements in a rather efficient manner. Companies of late, have been adopting cloud technology and big data analytics, which will spur outsourced customer care services industry. In addition, the rising technological advancements and varying customer requirements will propel the business trends.
Key Market Competitors:
1. Accenture
2. Aegis Global
3. Alorica
4. Amdocs
5. Convergys
6. Expert Global Solutions (now Alorica)
7. Infosys
8. Sitel
9. SPi Global
10. STARTEK
11. Sykes Enterprises, Incorporated
12. SYNNEX
13. Teleperformance
14. TTEC
15. Transcom
16. West Corporation
Outsourced customer care services market share from customer interaction is expected to rise significantly over the coming years. This growth can be attributed to the huge demand for quick problem recovery solutions. The primary aim of outsourced customer care services industry providers is consumer satisfaction, which will propel the business demand for customer interaction in the future.
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CRM technology hosting is one of most lucrative service segments of outsourced customer care services market. The demand for low cost services is expected to augment the growth of this service segment over the coming seven years. CRM technology provides flexible solutions for various consumer problems and helps them use the features as they desire. Besides, it has been observed that most firms are reluctant to shift their service offering to multiple channels, which will further spur outsourced customer care services industry share from CRM technology hosting services.
North America is one of the most lucrative business grounds for outsourced customer care services. Pertaining to huge demand for high quality consumer care and the rise in the infrastructural facilities, North America outsourced customer care services industry is anticipated to grow remarkably over 2017-2024. Besides, pertaining to the presence of skilled labor at low costs, companies have been outsourcing their operations to Asian countries such as India and Philippines, which will substantially propel North America outsourced customer care services market. Besides, the high cost of resources in the continent is further stimulating the regional demand. The U.S. is slated to be one of the key revenue contributors.
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Business players have been continuously working to improve the quality of customer care by complying with myriad consumer demands and increasing the feasibility of multichannel solutions. Market players are focusing on strategic acquisitions to sustain their business positions over the years ahead. The key participants in outsourced customer care services market are Accenture, Aegis Limited, Amdocs, Synnex Corporation, StarTek, Transcom Worldwide, Expert Global Solutions, and Convergys Corporation.
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