Press release
Collab integrates Voxeo Technology for its Next Generation Contact Center Solution
Cologne, Germany and Lisbon, Portugal – October 06, 2010 – Voxeo, the leading provider of Unlocked Communications, and Collab, the European-based provider of OneContact, the leading Contact Center solution for Hosted Contact Center Providers, Outsourcers and Enterprise Contact Centers, today announced that Collab has chosen Voxeo’s technology to deliver state-of-the-art contact center software solutions.
Collab integrated Voxeo’s Prophecy platform into its OneContact offering to provide customers with the most reliable, state-of-the-art platform for contact center solutions. Within its OneContact offering, Collab uses Voxeo as the IVR component for voice portals using Automated Speech Recognition and Text-to-Speech Synthesis.
OneContact is an IP-based Multimedia Contact Center software solution that offers full multimedia contact management across communication channels such as voice, video, e-mail, SMS and Instant Messaging (IM). The platform is natively suited for Contact Centers of medium and large size, in hosted and on-premise environments, and for any industry including 3G Mobile Operators, Network Service Providers, Outsourcers and Enterprise Contact Centers.
A contact center using the OneContact solution can be located in multiple sites that can be geographically distinct from each other. It has a single incoming queue, centralized management and remote supervision, resulting in a truly virtual contact center.
“We selected Voxeo as the technology of our choice since it is the best, fully SIP-based IVR platform for VoiceXML and CCXML in the market, with very strong hosting capabilities,” explains Carlos Pedro Vasconcelos, Marketing & Business Development Manager at Collab. “Customers take advantage of out-of-the-box distribution of contact center resources, which enable easy, highly cost-effective hosted models. Customers in the financial, healthcare, and call centers industries are already using the solution in EMEA.”
“Contact Center solution partners greatly benefit from the flexibility of Voxeo’s voice application platforms as well as from the carrier-grade fault-tolerance provided with Voxeo’s hosting facilities around the world,” comments Michael Codini, Managing Director at Voxeo EMEA: “Our IVR and communication products are a perfect fit for Collab since the solutions are 100% SIP-based and integrate seamlessly with the Collab OneContact offering. We are looking forward to deepening this exciting partnership.”
About Collab
COLLAB (www.collab.pt) was founded in 2003 by experienced call centre technology professionals. Anticipating a technology revolution in the industry with the widespread adoption of Internet Telephony, COLLAB started developing 3G contact centre solutions specifically targeted to Network Service Providers and Wireless Operators.
COLLAB has built OneContact, a robust IP telephony platform for managing customer interactions seamlessly across all media including voice, video, e-mail and instant messaging. The commercial launch of OneContact happened in 2005. Since then, OneContact is delivering results in hundreds of customers in multiple sites, spread over three continents.
About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving-- fuelled by a company-wide obsession with customer success. We do so for more than 150,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London.
Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.
Voxeo Germany GmbH
Friedrich-Ebert-Strasse
51429 Bergisch Gladbach
Germany
+49 2204 845100
Sabine Winterkamp
swinterkamp@voxeo.com
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Collab integrates Voxeo Technology for its Next Generation Contact Center Solution here
News-ID: 147027 • Views: …
More Releases from Voxeo Germany GmbH
New Voxeo Connect Program Positions Global Channel Partners to Capitalize on $7. …
Voxeo Connect offers resellers and system integrators
new revenue opportunities and significant competitive edge
Orlando, FL – December 13, 2011 – Voxeo, the leading provider of Unlocked Communications, today announced the launch of Voxeo Connect, a new global channel partner program that positions resellers and system integrators to capitalize on companies’ increased interest in improving the customer experience and the market for contact center technologies, which is expected to eclipse $7.6…
Lexifone deploys Real-Time Voice Translation Service on Voxeo’s Industry Leadi …
The Voxeo platform enables Lexifone to launch their state-of-the-art, two-way communication solution that works with any phone
Haifa, Israel and Cologne, Germany, February 15, 2011 – Voxeo, the leading provider of Unlocked CommunicationsTM solutions, announced today that Israel-based Lexifone Communication Systems has selected Voxeo’s technology and hosting services to provide the Lexifone voice translation service that works on any phone – mobile or landline.
Lexifone utilizes the Voxeo platform to bring real-time…
More Releases for Contact
Surging Demand For Cloud-Based Contact Centers Fuels Contact Center Software Mar …
Stay ahead with our updated market reports featuring the latest on tariffs, trade flows, and supply chain transformations.
Contact Centre Software Market Size Growth Forecast: What to Expect by 2025?
The market size of contact centre software has expanded swiftly in the past few years. It is projected to progress from $43.39 billion in 2024 to $51.19 billion in 2025, growing at a compound annual growth rate (CAGR) of 18.0%. The growth…
Xinzhe Metal: Elevator contact acceleration switch metal contact piece
Short Description:Elevator contact sheets are suitable for control panels of elevators, machinery, automobiles, medical equipment, electronics and other equipment due to their elastic recovery, conductivity, durability and stability.Material: aluminum, copper, etc.
Image: https://www.abnewswire.com/uploads/5241f0a41f3cb10df8022c5706ad2b4d.png
Advantages
1. More than 10 years of overseas trade expertise.
2. Provide one-stop service from mold design to product delivery.
3. Fast delivery time, about 25-40 days.
4. Strict quality management and process control (ISO 9001 certified manufacturer and factory).
5. Factory direct supply,…
Xinzhe Metal: Elevator leveling flat contact switch metal contact piece
The metal contact of the elevator switch is a vital part of the switch assembly. Through high-quality materials and precision processing technology, the contact piece can provide stable and reliable performance in various applications.
Image: https://www.abnewswire.com/uploads/b24c88661311c93e15b6aa7f1a2bdc02.png
Advantages
1. More than 10 years of overseas trade expertise.
2. Provide one-stop service from mold design to product delivery.
3. Fast delivery time, about 25-40 days.
4. Strict quality management and process control (ISO 9001 certified manufacturer and factory).
5.…
Michigan Contact Lens Offers Extremely Affordable Contact Lenses To US Consumers
Michigan Contact Lens, a leading specialty contact lens practice, is pleased to announce the addition of all its contact lenses to its website, michigancontactlens.com. This move allows customers to take advantage of wholesale prices on a wide range of contact lenses, revolutionizing the contact lens market in Michigan.
As a service-first practice, Michigan Contact Lens is committed to providing exceptional customer service and ensuring the best vision care for its patients.…
Streamlining Contact Data: The Success of Bulk Merge for Duplicate Contact Manag …
• Overview:
• An international nonprofit organization faced a challenge with a database containing 3,569,188 contacts, of which 33,742 were duplicates.
• The Organization's Problem:
• The nonprofit needed an efficient way to remove duplicate contacts to enhance data integrity.
• Manual review of millions of contacts was impractical.
• The Organization's Decision:
• The nonprofit consulted Astreca's experts.
• They implemented the Bulk Merge app, which used advanced algorithms to detect and flag duplicates for removal.
• Data technicians reviewed flagged entries before deletion.
To know more@https://astreca.com/case-studies/bulk-merge-contact-integrity/
• Business…
Global Corrective Contact Lens Market Analysis Forecast 2022-2028 Global Industr …
The Corrective Contact Lens Market research report offers key values on the state of the industries. The study involved research on landscape-specific skill as well as detailed information on each section. The Corrective Contact Lens research report highlights inner and outer examination of the current worldwide Corrective Contact Lens market. This Corrective Contact Lens market report includes major competitors and players involved in the market. The classification also involves the…
