Press release
Customer Journey Mapping Tools Market 2018 Analysis By Key Players – Microsoft, Gliffy, Canvanizer, Xmind, OmniGraffle, Smaply, Touchpoint, IBM, Smartlook, UXPressia, Piwik PRO, Custellence
Customer journey mapping facilitates the studying of customer experience by visualizing customers' thoughts and feelings through the touchpoints, that interaction might alter the way the customers feel about a product, business or service.According to this study, over the next five years the Customer Journey Mapping Tools market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2023, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Customer Journey Mapping Tools business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Customer Journey Mapping Tools market by product type, application, key companies and key regions.
This study considers the Customer Journey Mapping Tools value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2023 in section 10.7.
Cloud Based
On-Premises
Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2023 in section 10.8.
Small Businesses
Midsized Businesses
Large Businesses
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
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The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Microsoft
Gliffy
Canvanizer
Xmind
OmniGraffle
Smaply
Touchpoint
IBM
Smartlook
UXPressia
Piwik PRO
Custellence
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Customer Journey Mapping Tools market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
To understand the structure of Customer Journey Mapping Tools market by identifying its various subsegments.
Focuses on the key global Customer Journey Mapping Tools players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Customer Journey Mapping Tools with respect to individual growth trends, future prospects, and their contribution to the total market.
Table of Contents - Key Points
2018-2023 Global Customer Journey Mapping Tools Market Report (Status and Outlook)
1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Customer Journey Mapping Tools Market Size 2013-2023
2.1.2 Customer Journey Mapping Tools Market Size CAGR by Region
2.2 Customer Journey Mapping Tools Segment by Type
2.2.1 Cloud Based
2.2.2 On-Premises
2.3 Customer Journey Mapping Tools Market Size by Type
2.3.1 Global Customer Journey Mapping Tools Market Size Market Share by Type (2013-2018)
2.3.2 Global Customer Journey Mapping Tools Market Size Growth Rate by Type (2013-2018)
2.4 Customer Journey Mapping Tools Segment by Application
2.4.1 Small Businesses
2.4.2 Midsized Businesses
2.4.3 Large Businesses
2.5 Customer Journey Mapping Tools Market Size by Application
2.5.1 Global Customer Journey Mapping Tools Market Size Market Share by Application (2013-2018)
2.5.2 Global Customer Journey Mapping Tools Market Size Growth Rate by Application (2013-2018)
3 Global Customer Journey Mapping Tools by Players
3.1 Global Customer Journey Mapping Tools Market Size Market Share by Players
3.1.1 Global Customer Journey Mapping Tools Market Size by Players (2016-2018)
3.1.2 Global Customer Journey Mapping Tools Market Size Market Share by Players (2016-2018)
3.2 Global Customer Journey Mapping Tools Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
..........
11 Key Players Analysis
11.1 Microsoft
11.1.1 Company Details
11.1.2 Customer Journey Mapping Tools Product Offered
11.1.3 Microsoft Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Microsoft News
11.2 Gliffy
11.2.1 Company Details
11.2.2 Customer Journey Mapping Tools Product Offered
11.2.3 Gliffy Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Gliffy News
11.3 Canvanizer
11.3.1 Company Details
11.3.2 Customer Journey Mapping Tools Product Offered
11.3.3 Canvanizer Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Canvanizer News
11.4 Xmind
11.4.1 Company Details
11.4.2 Customer Journey Mapping Tools Product Offered
11.4.3 Xmind Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Xmind News
11.5 OmniGraffle
11.5.1 Company Details
11.5.2 Customer Journey Mapping Tools Product Offered
11.5.3 OmniGraffle Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 OmniGraffle News
11.6 Smaply
11.6.1 Company Details
11.6.2 Customer Journey Mapping Tools Product Offered
11.6.3 Smaply Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.6.4 Main Business Overview
11.6.5 Smaply News
11.7 Touchpoint
11.7.1 Company Details
11.7.2 Customer Journey Mapping Tools Product Offered
11.7.3 Touchpoint Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.7.4 Main Business Overview
11.7.5 Touchpoint News
11.8 IBM
11.8.1 Company Details
11.8.2 Customer Journey Mapping Tools Product Offered
11.8.3 IBM Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.8.4 Main Business Overview
11.8.5 IBM News
11.9 Smartlook
11.9.1 Company Details
11.9.2 Customer Journey Mapping Tools Product Offered
11.9.3 Smartlook Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.9.4 Main Business Overview
11.9.5 Smartlook News
11.10 UXPressia
11.10.1 Company Details
11.10.2 Customer Journey Mapping Tools Product Offered
11.10.3 UXPressia Customer Journey Mapping Tools Revenue, Gross Margin and Market Share (2016-2018)
11.10.4 Main Business Overview
11.10.5 UXPressia News
11.11 Piwik PRO
11.12 Custellence
……Continued
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