Press release
Global IT Service Management (ITSM) Software Market Is Valued At 1810 Million USD In 2017
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
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Global IT Service Management (ITSM) Software Market: Forecast by Type / Application / Region
The major players in global market include: ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo, Epicor, TOPdesk, Samanage, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask.
On the basis of product, the IT Service Management (ITSM) Software market is primarily split into: Cloud-based, On-Premises.
On the basis on the end users/Application, this report covers: SMEs, Large Enterprises.
The IT Service Management (ITSM) Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant manufactures mainly distributed in U.S. The manufacturers in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
We tend to believe this industry becomes more and more mature, and the consumption increasing rate will show a smooth curve.
In the international market, the marketing channels characteristic differ from company to company.
The giant companies are more likely to set their own big agents in some major countries and regions taking charge of regional business building their international market position.
Companies in developing countries such as China, in contrast, put more effort on native and domestic market, their product quality is not advanced enough when comparing with leading companies.
Market Competition and Others
Company mergers and acquisitions, and inter-companies cooperation have occurred for development and growth. As the downstream consumption usually follows with developed and rapid economic growth areas, the developed areas’ company now put more effort to underdevelopment regions these years.
This industry is affected by the economy, so it’s important to put an eye to economic indexes. With the global economic recovery, the need of IT Service Management (ITSM) Software will increase.
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Related Information:
United States IT Service Management (ITSM) Software Market 2018 Forecast to 2023
Europe IT Service Management (ITSM) Software Market 2018 Forecast to 2023
North America IT Service Management (ITSM) Software Market 2018 Forecast to 2023
Asia-Pacific IT Service Management (ITSM) Software Market 2018 Forecast to 2023
China IT Service Management (ITSM) Software Market 2018 Forecast to 2023
EMEA IT Service Management (ITSM) Software Market 2018 Forecast to 2023
Global IT Service Management (ITSM) Software Market 2018 Forecast to 2023
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