Clientless Remote Support Software Market 2018 Global Leaders Overview: F5 Networks, LogMeIn, NTRglobal, SimpleHelp, Rsupport, Techinline, Bomgar Corporation, Citrix Systems

Market Research Future published a research report on “Global Clientless Remote Support Software Market Research Report- Forecast to 2022” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to 2022.

Market Scenario:

Clientless Remote Support Software is a software services which is used to connect IT support team & technicians with their respective customers via remote machines and control devices. It allows IT support to remotely control devices from any system which is having internet connection. It is generally available in subscription model, licensed software and hardware appliances. Remote support software also enable IT technician to address employee or customer issues from anywhere. Furthermore, it also enable technicians to handle other issues namely battery optimization, malware detection, and firmware support.

The major factor driving remote support software market is growing usage of mobile device for routine operations which is creating opportunity for vendors to develop application specific mobile operating system. The rising need for remote based IT support especially by small & medium size enterprises and increasing requirement of reducing help-desk center cost issues is also supporting growth of remote support software market in the upcoming future. However, as remote support allows desktop sharing, there is a probability for loss of user’s privacy which is expected to restrain the market growth.

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Recently, in November 2016, TeamViewer, a leading technology provider, launched TeamViewer beta version 12 which is expected to provide more powerful and strong access over remote control software. This new version of the software also provide security and high performance features to IT department which is considered as one of the challenge for the market growth. Other key player Bomgar Corporation, a leading secure access solution provider, introduced a new version of its enterprise password and credential management solution namely Bomgar Vault 17.1 in February 2017. This new version of the software is designed to provide remote credential rotation service from any internet connected network without VPN connectivity. Therefore, the growing market player initiatives to improve the process quality of remote support software are propelling the growth in market in upcoming years.

Globally the market for Clientless Remote Support Software Market is expected to grow at the rate of more than 14% from 2016 to 2022.

Key Players

Some of the major players in Global Clientless Remote Support Software Market includes Bomgar Corporation (U.S.), Cisco systems (U.S.), Citrix Systems, Inc. (U.S.), F5 Networks, Inc. (U.S.), LogMeIn, Inc. (U.S.), NTRglobal (Spain), SimpleHelp (UK), Rsupport, Inc. (South Korea), Techinline (UK), and others.

Clientless Remote Support Software Market:

The global clientless remote support software market has been segmented on the basis of devices, end users, and lastly region. The device-based segmentation of this market covers desktops, laptops, mobile device, and others. On the basis of end-users, the market has been segmented into Banking, Financial Services and Insurance (BFSI), customer care centers, defense, education, government, Information Technology (IT), and others.

Regional Analysis:

The regional segmentation of the global clientless remote support software market segments the market into continent-based regional markets known as North America, Europe, Asia Pacific, and the Middle East & Africa. Due to the maximum technological advancement, North America is set to dominate the global market during the forecast period. Many key players of this market are based in the United States of America (USA). Other important country based markets in this region are Canada and Mexico. Major factors that aid the market growth in the North American region include the availability of high-tech infrastructure in the region, high adoption of smartphones & other handheld devices by consumers and lastly, the rising demand of clientless remote support software, especially by US-based companies.

In Europe too, some key market players have operations. The high density of population, business-oriented economies in European countries, and decent technological advancement make Europe a significant market even though it is not as big market as North America. In Europe, the most important country-specific markets are France, Germany, and the United Kingdom (UK), followed by the rest of Europe. According to the report, the Asia Pacific region has been envisaged to emerge as the fastest growing market during the forecast period. The key factors responsible for the growth of this market include improving internet speed and rising demand for cost-effective solutions for expensive desktop accessibility. The cream of revenue in Asia Pacific market comes from China, India, Japan, and South Korea, followed by the rest of the Asia Pacific region.

In the MEA region, the market is limited. Some other reasons for the limited market growth in this region are lack of awareness, lack of technological development, lack of education, and political instability. Prodata, a value-added distributor of specialized hardware and software solutions across Africa and Europe, has forged a partnership with Ericom Software, a global leader in securing and connecting the unified digital workspace. The two partners will showcase Ericom Shield, at the ITWeb Security Summit, southern Africa's definitive conference and expo for information security, IT and business professionals.

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Target Audience:

• Software manufactures & providers
• Small & medium size enterprises
• Network infrastructure providers
• Technology investors
• End-users
• Research & consultancy firms

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