Global Multi-Vendor Support Services Market
The major growth drivers for the multi-vendor support services market increasing changes in the IT infrastructure, rising maintenance costs of original equipment manufacturer services, reducing IT support & maintenance complexities, and regaining control of infrastructure support from original equipment manufacturer services. Restraints for the multi-vendor support services market are loss of control over IT assets and more concerns over sharing credential data, privacy and security issue therefore challenges for multi-vendor support services market are increase the technical expertise and offering new services with changes in the IT infrastructure. Opportunities for multi-vendor support services market are growing use of centralized and increasing need for new levels of support services.
In terms of service type, the hardware support services segment to hold a larger market size during the forecast period. The hardware support services include preventive and remedial services, such as contract maintenance and per-incident repair online, telephonic technical troubleshooting and assistance for setup, and hardware warranty upgrades. Moreover, the rise in demand for a new level of services is anticipated to drive the growth of this market.
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