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Cognigy brings Conversational AI to Twilio

10-22-2018 10:20 AM CET | IT, New Media & Software

Press release from: Cognigy

Cognigy showcasing Voice and SMS Conversational AI at Twilio SIGNAL

Today Cognigy announced the release of their Twilio Programmable Voice and Twilio Programmable SMS integrations. Cognigy customers can now easily make their conversational AIs available through the phone or SMS, opening up possibilities for new customer experiences.

With Cognigy in Customer Support, enterprises can deploy advanced conversational AIs onto phone lines, creating smart IVRs that handle customer inquiries without the customer having to make it through the queue. These inquiries can include unblocking credit cards, changing hotel bookings and more.

With Cognigy in HR and recruitment, employers let employees execute a whole series of repetitive tasks directly via phone or email. Employees can ask for the status of a transfer request or book PTO – all through SMS or even a phone call. Screening, interviewing and onboarding can be done via phones and HR can use automated calls to pre-qualify applicants or remind them of upcoming appointments.

Combining the power of Cognigy.AI, embedded deeply within enterprise backend systems (e.g. CRM, ERP), and Twilio, the world‘s leading cloud communications platform, enables unique new use cases across functions.

Implemented for HR, contact center or customer service, conversational AI can help to improve the user experience, leading to higher conversion, faster response times, more transactional value, 24/7 service and increased customer satisfaction across all conversational channels. Businesses can manage their conversational processes without the need for complex coding using Cognigy’s intuitive graphical workbench.

Cognigy is showcasing these solutions at Twilio SIGNAL ( on October 17th & 18th in San Francisco. Come visit us at booth M2 or book a demo today (link to demo)

Cognigy.AI is the industry leading Conversational AI Platform for enterprise available on-Premise and SaaS that helps enterprises connect to their customers and employees on any conversational channel, such as Messenger, Alexa, Slack or Twilio, through advanced artificial intelligence. Cognigy.AI’s graphical workbench allows developers and non-technical users to build and manage complex interactions that go far beyond simple FAQs towards complex business transactions and thus help create an outstanding user experience. Founded in 2016, Cognigy was recently named a “Gartner Cool Vendor in AI for Conversational Platforms” and enjoys a globally growing partner and customer base. Find out more at

Sascha Grosskopf
Senior Vice President Marketing
+49 162 43 53 705

Cognigy is a Gartner Cool Vendor in Conversational AI. Download the report here.
Cognigy GmbH
Speditionsstr. 1 | 40221 Düsseldorf | Germany
Founder: Philipp Heltewig | Sascha Poggemann
USt-ID: DE309073054 | AmtsG DUS: HRB 79167

Cognigy Inc.
535 Mission St, 14th floor | San Francisco, CA | USA

Mobil +49 (0) 1624353705

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