Press release
Live support solution for online sale and customer service - Upgrade to Click2Talk 2.0 to Increase online sales
Toronto, Canada, Nov 19th, 2006 – Viovo Technology, Introduce new innovate web-based customer interaction technology – Viovo Click2Talk 2.0Viovo Click2Talk 2.0 is comprised of two components: Click2Talk and Click2Chat.
Each of these components gives your customers a chance to Talk & Chat with you immediately for free while they are on your website.
Click2Talk:
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Instead of dialing a phone number, website visitors simply click a Click2Talk icon to speak with a sales or customer service agent.
Click2Chat:
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Puts text chat where it matters most - in front of online prospects and customers at key points in the information gathering and sales process.
Benefits for Online Sales:
- Increase Sales and Brand Loyalty
* Answer product questions while visitors are still online
* Suggest complementary products or corresponding accessories
* Offer incentives, such as free shipping, to visitors who are sitting on the fence
Benefits for Technical Support:
- Provide Real-Time Customer Support and Keep Customers Loyal
* Supply assistance from a real person
* Offer immediate answers to urgent questions
* Deliver consistent and reliable information
Viovo Click2Talk2.0 Feature Highlights:
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* Live talk - Talk with customers in real time over the internet with our VOIP solution.
* Text Chat - allows website visitors to have text chat with customer representatives.
* Customize your different click2talk page (With you Logo) - Create custom page header for your click2talk page that integrate with the style of your site.
* Save call log - record all calls and archive them on your system for later review.
* Block unwelcome IP address - help your customer representatives to concentrate on answering questions from real customers.
* Admin Page (Web Based Administration) - View agent accounts status, create or modify work time schedule content from anywhere in the world using a standard web browser.
* Email Signature - Allow customers’ access to your personnel by adding Click2Talk buttons to your e-mail signatures.
* 1-to-1 talk & chat conversation - Operators can talk & chat with any other operator logged in under your company, even if the operator is logged in from another office or a remote location.
* Multi customer service agent support - you can have more than one customer service agents to answer questions from either your customers or website visitors.
For more information please visit http://ww.viovo.com and have a 15-days FREE trial
About Viovo Technology:
---------------------------------
Viovo is a leading provider of Click2Talk online customer support solutions that enhance people's interactions, online sales and support with new technology.
URL: http://www.viovo.com
Address: Suite 307, 45 Grenoble Dr., Toronto, Ontario, Canada, M3C1C4
Email: click2talk@viovo.com
Phone: 1-416-831-9686 (EST)
About Viovo Technology:
---------------------------------
URL: http://www.viovo.com
Address: Suite 307, 45 Grenoble Dr., Toronto, Ontario, Canada, M3C1C4
Email: click2talk@viovo.com
Phone: 1-416-831-9686 (EST)
Viovo is a leading provider of Click2Talk online customer support solutions that enhance people's interactions, online sales and support with new technology.
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