openPR Logo
Press release

Customer Self-service Software Market - Recent Technological Advancements 2025 | Microsoft Corporation

10-12-2018 09:16 AM CET | IT, New Media & Software

Press release from: TMR Research

Customer Self-service Software Market - Recent Technological

Global Customer Self-service Software Market: Snapshot

As enterprises focus more on improving customer satisfaction and retention, attempting to recover customers that often click on other webpages when the right answers are not found from partially completed forms, customer service contact points are coming to the rescue. Ranging from e-commerce companies to social media platforms to information portals, web-enabled self-service solutions are helping enterprises strengthen their customer service without having to entirely change an outdated customer service center infrastructure.

Making customers self-sufficient with the help of customer portals, web shops, and a knowledge base designed effectively for customers is one of the most convenient ways to improving customer satisfaction without having to employ more call center executives. The increased realization of the benefits of this approach is leading to the increased demand for customer self-service modules and the necessary software. The market is likely to expand at a promising pace in the next few years with demand expected to rise across a number of industries where round-the-clock customer service is the key to success.

Request Sample Copy of the Report @

The market is likely to benefit from the rise in the number of developers to have ventured into this area of specialty software products in the past few years. With the vast rise in options, other companies are focusing on the development of products with the most innovative and wide-ranging features. This, coupled with the increasing demand from across small- and medium-sized enterprises will prove to be beneficiary for the market in the next few years.

Global Customer Self-service Software Market: Overview

The global market for customer self-service software is predicted to grow at a healthy pace throughout the forecast period. The rising need of companies to encourage their production capacities and reduce the cost of operations are some of the important factors that are expected to augment the global market in the near future. Moreover, the potential opportunities for growth through social media will act as a major growth factor in the next few years.

Request TOC of the Report @

Global Customer Self-service Software Market: Key Trends

The rising presence of consumers to adopt the customer self-service software solutions to enhance the level of satisfaction and loyalty is one of the key factors projected to boost the growth of the global market in the coming few years. In addition, the rising availability of a large number of customer service touch points is likely to supplement the growth of the market in the coming years.

On the flip side, the rising deployment of customer of self-service tools is expected to reduce the personal interaction and engagement of companies with customers. This is estimated to restrict the growth of the global customer self-service software market throughout the forecast period. Moreover, the low rate of adoption of customer self-service technologies among organizations and the lack of awareness regarding its benefits are predicted to hamper the growth of the overall market in the next few years.

Read Comprehensive Overview of Report @

Global Customer Self-service Software Market: Market Potential

Several large scale organization operating across the globe are making efforts to understand the consumer behavior in order to enhance their services. The integration of artificial intelligence, big data, and business intelligence with customer self-service software technologies is projected to generate promising opportunities for key players in the global market. Furthermore, the increasing adoption of automated customer self-service software across a large number of medium and small-sized enterprises across the globe is expected to encourage the market’s growth.

However, the key players in the global market are expected to face several challenges in the coming years, which if not addressed are estimated to curtail the growth of the market in the near future. As a result, these players are focusing on technological glitches and complex user interfaces. In addition, the absence of skilled workforce to handle self-service portals is expected to curb the growth of the market in the forecast period.

Global Customer Self-service Software Market: Regional Outlook

The global market for customer self-service software has been divided on the basis of geography in order to offer a thorough overview of the regional segments. In the past few years, North America held a key share of the global market and is likely to remain in the leading position throughout the forecast period. The increasing penetration of web self-service solutions and mobile among consumers is estimated to encourage the growth of the North America market in the next few years. In addition, the presence of several leading customer self-service software players is anticipated to supplement the development of the market.

On the other hand, the Asia Pacific market for customer self-service software is expected to experience a progressive growth in the next few years. The rising rate of adoption of customer self-service software solutions in order to fulfill the demands of the increasing customer base is anticipated to accelerate the growth of the Asia Pacific market in the coming few years. Moreover, the rising awareness among consumers concerning the advantages of customer self-service software is predicted to fuel the market’s growth in the near future.

Global Customer Self-service Software Market: Competitive Analysis

Some of the leading players operating in the customer self-service software market across the globe are Microsoft Corporation, Salesforce.Com, Inc., Aspect Software, Inc., Oracle Corporation, Zendesk, Inc., Verint Systems, Inc., SAP SE, Nuance Communications, Inc., Avaya, Inc., and BMC Software, Inc. The increasing level of competition in the market is likely to attract a large number of players to participate in the market and gain a competitive edge in the next few years.

About TMR Research

TMR Research is a premier provider of customized market research and consulting services to business entities keen on succeeding in today’s supercharged economic climate. Armed with an experienced, dedicated, and dynamic team of analysts, we are redefining the way our clients’ conduct business by providing them with authoritative and trusted research studies in tune with the latest methodologies and market trends.

Our savvy custom-built reports span a gamut of industries such as pharmaceuticals, chemicals and metals, food and beverages, and technology and media, among others. With actionable insights uncovered through in-depth research of the market, we try to bring about game-changing success for our clients.


TMR Research,

3739 Balboa St # 1097,

San Francisco, CA 94121

United States

Tel: +1-415-520-1050


This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Customer Self-service Software Market - Recent Technological Advancements 2025 | Microsoft Corporation here

News-ID: 1298918 • Views: 169

More Releases from TMR Research

Power Uprates Market Scope and Opportunities Analysis 2017 – 2025 | Lightbridg …
Global Power Uprates Market : Snapshot With escalating population across the world and rapid urbanization in several emerging economies, the demand for power it at an all-time peak. In this scenario, it becomes essential to increase the efficiency of each nuclear power plant. Power uprate is the technique with which not only the maximum heat output can be achieved, it does to in accordance to the plant safety. Get Sample Copy of
IoT Cloud Platform Market Segmentation Detailed Study with Forecast to 2025 | Se …
Global IoT cloud Platform Market: Snapshot The Internet of Things has emerged as a prominent platform for data and information sharing in the IT world. Within a short period of time it has gained popularity and is being used by a large population base. The inter-networking of physical devices, buildings, vehicles, and other items that have been integrated with network connectivity, actuators, software, sensors, and electronics, allowing the objects to accumulate
Smart Advisors Market Latest Trends and Future Growth Study by 2025 | IBM Watson
Global Smart Advisors Market: Snapshot There has been a significant rise in demand for demand for wealth advisory across the globe over the past few years, chiefly owing to the rising wealth of the affluent upper-middle class in emerging economies and the substantial increase in the number of high-net-worth individuals (HNWIs) globally. While financial advisory firms across the globe position themselves to benefit from the vast rise in growth opportunities, a
Cloud Computing in Education Market Share and Growth Factors Impact Analysis 201 …
Global Cloud Computing in Education Market: Snapshot As the rapidly expanding education sector faces sustainability issues and budget restrictions, cloud computing is increasingly being seen as one approach to relieve these pressures. As capacity requirements of an educational institution begin to fluctuate and as new services and applications become available, the association with cloud allows institutions to meet the needs of their constituents in a cost effective and quick manner. As

All 5 Releases

More Releases for Software

HR Software Market by Top Manufacturers – Zenefits Software, Kronos Software, …
Global HR Software market could be classified into different regions and countries for a clear understanding of business prospects available across the globe. This intelligence research study presents a wide-ranging study of the global market by evaluating the growth drivers and detaining factors at length. This detailed study of significant factors supports the market participants in understanding the issues they will be facing while operative in this market over a
HR Software Market Analysis by Top Key Players – Zenefits Software, Kronos Sof …
HR software helps HR personnel automate many necessary tasks, such as maintaining employee records, time tracking, and benefits, which allows HR professionals to focus on recruiting efforts, employee performance and engagement, corporate wellness, company culture, and so on. These human management tools can be purchased and implemented as on premise or cloud-based software. This market studies report on the Global HR Software Market is an all-inclusive study of the enterprise sectors
World HR Software Market Top Key Players 2022 - Zenefits Software, Kronos Softwa …
HR Software market research report provides the newest industry data and industry future trends, allowing you to identify the products and end users driving Revenue growth and profitability. The industry report lists the leading competitors and provides the insights strategic industry Analysis of the key factors influencing the market. The report includes the forecasts, Analysis and discussion of important industry trends, market size, market share estimates and profiles of the leading
Global HR Software Market 2017 - Vibe HCM Software, Kronos Software, Zenefits So …
The report studies HR Software in Global market Professional Survey 2017 : Size, Share, Trends, Industry Growth, Opportunity, Application, Production, Segmentation, Cost Structure, Company Profile, Product Picture and Specifications during the Forecast period by 2022 The HR Software market research report distils the most essential aspects of the market and presents them in the form of a comprehensive and cohesive document. The findings of this report have been obtained via a
Global Medical Software Market: by Types - Orthopedic Software, Dental Software, …
Latest industry research report on: Global Medical Software Market : Industry Size, Share, Research, Reviews, Analysis, Strategies, Demand, Growth, Segmentation, Parameters, Forecasts Request For Sample Report @ This report studies the global Medical Software market, analyzes and researches the Medical Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like Philips Healthcare Varian Ge Healthcare Toshiba Medical Systems Agfa healthcare Siemens
Software Development
Neoinfo Solutions Pvt. LTD is an IT based company with its main office located in Jaipur(rajasthan). Our expertise lies in the domain of Website Designing development portal development,maintenance software consulting, designing development , implimentation, training and maitenance.In the journey of achieving our combined business and social goals we have kept in mind and have always strictly followed all our data security policies to ensure that all informations of our clients