Clientless Remote Support Software Market 2018 Global Leaders: Rsupport, F5 Network, Bomgar, Citrix Systems, LogMeIn, NTRglobal, SimpleHelp, Techinline

Market Research Future published a research report on “Global Clientless Remote Support Software Market Research Report- Forecast to 2022” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to 2022.

Market Scenario:

Clientless Remote Support Software is a software services which is used to connect IT support team & technicians with their respective customers via remote machines and control devices. It allows IT support to remotely control devices from any system which is having internet connection. It is generally available in subscription model, licensed software and hardware appliances. Remote support software also enable IT technician to address employee or customer issues from anywhere. Furthermore, it also enable technicians to handle other issues namely battery optimization, malware detection, and firmware support.

The major factor driving remote support software market is growing usage of mobile device for routine operations which is creating opportunity for vendors to develop application specific mobile operating system. The rising need for remote based IT support especially by small & medium size enterprises and increasing requirement of reducing help-desk center cost issues is also supporting growth of remote support software market in the upcoming future. However, as remote support allows desktop sharing, there is a probability for loss of user’s privacy which is expected to restrain the market growth.

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Recently, in November 2016, TeamViewer, a leading technology provider, launched TeamViewer beta version 12 which is expected to provide more powerful and strong access over remote control software. This new version of the software also provide security and high performance features to IT department which is considered as one of the challenge for the market growth. Other key player Bomgar Corporation, a leading secure access solution provider, introduced a new version of its enterprise password and credential management solution namely Bomgar Vault 17.1 in February 2017. This new version of the software is designed to provide remote credential rotation service from any internet connected network without VPN connectivity. Therefore, the growing market player initiatives to improve the process quality of remote support software are propelling the growth in market in upcoming years.

Globally the market for Clientless Remote Support Software Market is expected to grow at the rate of more than 14% from 2016 to 2022.

Clientless Remote Support Software Global Market - Segmentation

The global clientless remote support software market can be segmented in to 3 key dynamics for the convenience of the report and enhanced understanding;

• Segmentation by Device: Comprises Desktop, mobile device, laptops, and others.
• Segmentation by End-Users: Comprises Customer care centers, IT, government, Defense, education, BFSI among others.
• Segmentation by Regions: Comprises Geographical regions - North America, Europe, Asia Pacific and Rest of the World.

Key Players

Some of the major players in Global Clientless Remote Support Software Market includes Bomgar Corporation (U.S.), Cisco systems (U.S.), Citrix Systems, Inc. (U.S.), F5 Networks, Inc. (U.S.), LogMeIn, Inc. (U.S.), NTRglobal (Spain), SimpleHelp (UK), Rsupport, Inc. (South Korea), Techinline (UK), and others.

Clientless Remote Support Software Global Market - Regional Analysis

North America is dominating the global clientless remote support software market with the largest market share due to rising demand of clientless remote support software especially by U.S. based companies, which is gaining demand in clientless remote support software market in these region, and is expected to gain growth by 2022. Global clientless remote support software market in European market is expected to grow at a substantial high CAGR during 2016 to 2022 due to rapid due to availability of high-tech infrastructure. The Asia Pacific market for clientless remote support software market is expected to grow at a considerable CAGR (2016-2022).

Industry News:

November 2016 - TeamViewer, a leading technology provider, launched TeamViewer beta version 12 which is expected to provide more powerful and strong access over remote control software. This new version of the software also provide security and high performance features to IT department.

February 2017 - Bomgar Corporation, a leading secure access solution provider, introduced a new version of its enterprise password and credential management solution namely Bomgar Vault 17.1. This new version of the software is designed to provide remote credential rotation service from any internet connected network without VPN connectivity.

January 9, 2018- BOMGAR, a leader in secure access solutions, has released its latest version of Remote Support solution. It will enables the IT service desks and customer support centers to access and connect to, view, and control remote systems and devices, chat and collaborate with end-users by any remote device.

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Target Audience:

• Software manufactures & providers
• Small & medium size enterprises
• Network infrastructure providers
• Technology investors
• End-users
• Research & consultancy firms

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