Press release
Global Agent Performance Optimization (APO) Market is Expected to Grow at a CAGR of 15.48% | Key Players: Teleopti AB (Sweden) , Aspect Software Inc (US) , Calabrio Inc (US), NICE Systems (Israel) , CallMiner Inc (US) , ClickFox Inc (US) , Genesys Telecom
Global Agent Performance Optimization (APO) Market
Agent performance optimization is widely used in contact centers for agent-oriented technologies. These contact center applications focus on reducing labor costs, increasing agent efficiency and improving service levels. These tools make it easier for managers to plan, forecast agent requirements, measure agent performance, analyze results and improve results. These systems in turn provide tangible quantifiable results, such as the quick recovery period and the attractive return on investment. It is expected that the global market for agent performance optimization will grow significantly due to the aforementioned benefits. The global market for agent performance optimization (APO) is expected to reach USD 6058.94 million by the year 2025 from the value of USD 1916.41 million in 2017, with an average annual growth rate of 15.48% during the forecast period.
Browse details of research report developed on Global Agent Performance Optimization (APO) Market @ https://www.researchcosmos.com/reports/global-agent-performance-optimization-apo-market-size-status-and-forecast-2025/27688450
Drivers and restrictions:
The growing need to improve the customer experience through client-agent interaction. The intelligence obtained from customer agent records helps to better understand the customer's behavior, further strengthening the market for the optimization of agent performance. Agent performance optimization is widely used in contact centers for agent-oriented technologies. It is expected that strong synergies between a variety of application areas, including quality monitoring, e-learning and workforce management, will have a positive impact on market growth. However, the costs involved in agents' performance optimization tools can be an obstacle to this market in the near future.
Geographic Segmentation:
On the basis of geography, Global Agent Performance Optimization (APO) Market has been divided into areas like Europe, North America, and Asia-pacific, Latin America, Middle East and Africa. North America has been dominating the global market, followed by Europe. The main companies of Global Agent Performance Optimization (APO) Market are Teleopti AB (Sweden) , Aspect Software Inc (US) , Calabrio Inc (US), NICE Systems (Israel) , CallMiner Inc (US) , ClickFox Inc (US) , Genesys Telecommunications Laboratories Inc (US) , Bay Bridge Decision Technologies (US) , Upstream Works Software (US) , Verint Systems Inc (US) , Voice Print International Inc (US) , Nexidia Inc (US) , GMT Corporation (US) , Envision Telephony Inc (US).
Scope of the report:
The report offers a comprehensive analysis of the industry by providing the estimations of market potential and forecasts with utmost granularity. Along this, the factors influential in effecting the market dynamics and trends are discussed in detail at the product level. Further, the performance of the market at the regional and country-level is assessed and the prospects with high growth potential are identified and debated.
The key players in the industry are profiled providing insights on their financial performance, market position and growth strategies. Comparative analysis on prime strategical activities of the market players delineating the key developments like mergers & acquisitions, collaborations and an evaluation of the competitive environment within the industry are provided. The report also offers a broad outlook of the market along with recommendations from industry experts on the opportunities for investment activity.
What else? Apart from the syndicated report, our in-house team has an expertise and experience in designing custom reports to meet your specific research needs and assist you in making well-informed decisions.
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Research Cosmos is a provider of standard and customized market research, business intelligence and consulting services across more than 100 domains in different industries of the world. We host the trending market reports of the world’s top-notch publishing companies, offering services to a wide range of customers from students to fortune 500 companies and discloses the hidden opportunities in every leading industry of the world.
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