Easy Call Management with Touch Screen - ANDTEK’s IP telephony solution creates phone call statistics

Munich/Hallbergmoos, March 28 – With “AND Desktop AC“ phone calls can be managed directly with a touch screen on large-screen displays. The attendant console software of the unified communications specialist ANDTEK allows a complete overview about all phones within the company. Moreover the solution generates phone call statistics and is predestined for finance companies and insurance companies as well as call centers.

With “AND Desktop AC” users can get detailed information about a caller like for example the customer number, order information or information about the last contact date.
The attendant has the possibility to get a complete overview about the status of all phones within the company by means of the so-called BLF function (Busy Lamp Field) in a quick and safe way. Ideally this is done on a large secondary display via touch screen screen and the attendant knows immediately if there are active internal or external phone calls.

A further advantage of “AND Desktop AC” is the so-called wallboard function generating not only an overview of the status of phones but also gets statistics. This also includes service level information like the average duration of a call, number of accepted or missed phone calls, etc. Banks, insurance companies and call centers value such type of information since it provides important information to enhance customer satisfaction.

The attendant console solution is of special value to integrate existing corporate directories and address directories as well as databases, since they are directly integrated into the attendant console. With only one query the attendant has the possibility to search in all data sources simultaneously and can connect the caller directly with the right person.

For text copy and pictures please visit http://www.fuchs-pressedienst.de

ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.

Further Information:

ANDTEK GmbH
Roland Russwurm
Am Soeldnermoos 17
85399 Hallbergmoos
Phone: +49 811 95 94 960
Fax: +49 811 95 94 676
press@andtek.com
www.andtek.com

Press Relations:

Fuchs Pressedienst und Partner, Journalisten PartG
Franz Xaver Fuchs
Narzissenstr. 3 b
86343 Königsbrunn
Phone: +49 8231 609 35 36
Fax: +49 8231 609 35 37
info@fuchs-pressedienst.de
www.fuchs-pressedienst.de

This release was published on openPR.