Global Audio Communication Monitoring Market Analysis & Evolving Opportunities Studied for the Period Until 2028 || Key Players - Cisco Systems Inc., International Business Machines (IBM) Corporation, NICE Systems Ltd., Nexidia Inc., Nuance Communication

Market Research Reports Search Engine (MRRSE) has recently updated its massive report catalog by adding a fresh study titled “Global Audio Communication Monitoring Market Analysis & Evolving Opportunities Studied for the Period Until 2020”. This business intelligence study encapsulates vital details about the market current as well as future status during the mentioned forecast period of 2026. The report also targets important facets such as market drivers, challenges, latest trends, and opportunities associated with a growth of manufacturers in the global market for Audio Communication Monitoring. Along with these insights, the report provides the readers crucial insights on the strategies implemented by leading companies to remain in the lead of this competitive market.

Audio communication monitoring analyzes audio conversations in real time and recorded form and finds structures in interactions and reveals insights provided by employees to clients and customers or vice versa. These solutions are used to extract important business intelligence data for making strategic decisions for the company. The process of audio communication monitoring contains three parts, namely recording, processing and analyzing the audio files.

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Revenue generated by the global audio communication monitoring market is estimated to exhibit a double-digit CAGR and hence, reach US$ 5,294.2 Mn by 2028. On the basis of the component, the audio communication monitoring market is segmented into solutions and services. From solution, segment call recording segment is expected to dominate the market throughout the forecast period and is expected to reach a market share 63.2% in 2028 but the quality analysis solution is expected to grow at the fastest CAGR of 16.6% in the forecast period. On the basis of industry, telecommunication & IT segment is estimated to hold approximately 31.4% of market share in 2028. On the basis of enterprise type, small and medium enterprises segment is estimated to exhibit a CAGR of 15.9%, during the forecast period.

On the basis of application, enterprise employee monitoring segment is estimated to exhibit a CAGR of 15.9% in the forecast period and hold a market share of 37.9% in 2028. Audio communication monitoring market in Latin America is expected to witness the highest growth in the global market owing to the increasing number of operating BPOs in the region, and increased risk and compliance management across verticals in the region.

Some popular vendors contributing towards audio communication monitoring are Cisco Systems, Inc., International Business Machines (IBM) Corporation, NICE Systems Ltd., Nexidia Inc., Nuance Communication, Inc., Tata Communications Ltd., Intelligent Voice, Nectar Services Corporation, Fonetic, and Ameyo.

In 2015, Intelligent Voice partnered with Castel to deliver speech analytic capabilities to contact centers by using Intelligent Voice’s GPU-powered software that takes over 240000 monitored calls each day on premise.

In 2018, Nectar Services partnered with Plantronics to build an Ear-to-Ear (e2e) solution that allows enterprises and carriers to track call quality across core networks, the internet/intranet and to agents answering phones.

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