Press release
Cloud-Based Contact Centers Market Scope, Product Analysis and Industry Outlook by 2025
The Cloud-Based Contact Center industry was 5.73 Billion USD in 2017 and is projected to reach 20.93 Billion USD by 2023, at a CAGR (Compounded Annual Growth Rate) of 25.2% between 2017 and 2023. The market is driven by various end-user industries, such as Call routing and queuing, Data integration and recording, Chat quality and monitoring, Real-time decision-making, Workforce Optimization (WFO).
The industry is less concentration, the key brand include 8x8 Inc. (US), Five9 (US), Cisco Systems (US), Genesys (US), Oracle (US), NewVoiceMedia (UK), Connect First (US), Aspect Software (US), NICE Ltd. (Israel), and 3CLogic (US).
Market segment by Type, the product can be split into
Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
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Market segment by Application, split into
BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Cloud-Based Contact Centers status, future forecast, growth opportunity, key market and key players.
To present the Cloud-Based Contact Centers development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Cloud-Based Contact Centers are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
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