Press release
Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2018-2025
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response. This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter. On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems. Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.
In 2017, the global Interactive Voice Response (IVR) Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
To access sample market research report click here: https://www.qyresearch.com/sample-form/form/670644/global-interactive-voice-response-ivr-systems-market
The key players covered in this study
Cisco Systems
Avaya
NEC
Enghouse Interactive
SAP
Aspect
West
Voxeo
Altitude Software
Genesys International
Vocalcom
Convergys
Genesys
Market analysis by product type
On-premises
Cloud-based
Market analysis by market
Healthcare
Hospitality
Others
Market analysis by Region
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players.
To present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) Systems are as follows:
History Year: 2017-2018
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
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