Technical Support Outsourcing Market 2018 – Global SWOT Analysis,Emerging Market Strategies & Industry Overview

WiseGuyReports.Com Publish a New Market Research Report On –“ Technical Support Outsourcing Market 2018 – Global SWOT Analysis,Emerging Market Strategies & Industry Overview”.

The analysts forecast the Global technical support outsourcing market to grow at a CAGR of 7.89% during the period 2017-2022.

Technical support refers to the services offered by an enterprise to its users. The services offered are related to technology products, such as PCs; software products; mobile phones; and electronic goods. Technical support is offered via a telephone, e-mail, or tools

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Covered in this report
The report covers the present scenario and the growth prospects of the Global technical support outsourcing market for 2018-2022. To calculate the market size, the report considers the revenue generated from outsourcing helpdesk and call center technical support. The market estimates include the revenue generated from outsourcing technical support to service providers and excludes the revenue generated from in-house technical support.

The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

The report, Global technical support outsourcing market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• Accenture
• Collabera
• Genpact
• HCL Technologies
• Infosys

Market driver
• Increasing need for cost-effective solutions to improve efficiency
• For a full, detailed list, view our report

Market challenge
• Outsourcing can lead to compromise in quality of technical support
• For a full, detailed list, view our report

Market trend
• Use of analytics
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2022 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

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Table Of Contents – Major Key Points

PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE
• Market ecosystem
• Market characteristics
• Market segmentation analysis

PART 05: MARKET SIZING
• Market definition
• Market sizing 2017
• Market size and forecast 2017-2022

PART 06: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition

PART 07: MARKET SEGMENTATION BY TYPE
• Segmentation by type
• Comparison by type
• Helpdesk – Market size and forecast 2017-2022
• Call center – Market size and forecast 2017-2022
• Market opportunity by type

PART 08: CUSTOMER LANDSCAPE

PART 09: REGIONAL LANDSCAPE
• Geographical segmentation
• Regional comparison
• APAC – Market size and forecast 2017-2022
• Americas – Market size and forecast 2017-2022
• EMEA – Market size and forecast 2017-2022
• Key leading countries
• Market opportunity

PART 10: DECISION FRAMEWORK

PART 11: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges

PART 12: MARKET TRENDS
• Integration with chatbots
• Use of analytics
• Incorporation of AI to improve customer experience

Continued……

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